Technical Team Manager

Our esteemed client, an established MNC, is searching for a Technical Team Manager:

Job Responsibilities

• Manage the full scope of service and maintenance workflows to ensure efficiency and client satisfaction.
• Act as the primary point of contact for client representatives regarding service and maintenance matters.
• Coordinate with internal departments to ensure timely and accurate delivery of services and resources to clients.
• Lead and guide the service operations team, including involvement in recruitment and training efforts.
• Develop and manage service plans, resource allocation, skill requirements, milestones, and performance metrics.
• Explore and implement innovative approaches to team deployment and task allocation for optimal service delivery.
• Handle client communications and manage expectations to ensure positive outcomes and client satisfaction.
• Build strong client relationships and seek opportunities to enhance service delivery and customer experience.
• Maintain an understanding of client businesses to align services with their operational objectives.
• Ensure timely and quality execution of maintenance tasks as committed to clients.
• Perform both technical and administrative tasks as part of service delivery operations.

Job Requirements:

• Nitec or equivalent in Electrical/Electronic Engineering.
• Minimum 5 years of relevant experience.
• Eligibility for security clearance CAT 2A is required due to the nature of the job, which involves access to restricted sites.
• Practical experience in operating and maintaining security systems, such as in ACS, IDS, CCTV, access control and intrusion detection.
• Experience in system configuration, application programming, and third-party integration is an advantage.
• Proficient in both hardware and software technologies.
• Strong analytical and problem-solving abilities.
• Good interpersonal and communication skills.
• Collaborative team player with a service-oriented mindset.
• Adaptable, proactive, and able to work independently.
• Transport allowance may be provided if personal vehicle is used for work.

Additional Information:

• Salary: Up to SGD 6,000 AWS VB (1 Month) Transport Allowance
• Working Location: Tiong Bahru
• Working Hours: Monday to Friday, 8:30am to 6:00pm

For interested parties, kindly click on "APPLY NOW" or send in your resume in MS Word format to

tstar.recruit.pte.ltd candidate jqvvv6x56@mail.manatal.com

*We regret that only shortlisted candidates will be notified*

TSTAR Recruit Pte Ltd| EA Licence No:22C1039| Co.Reg.No.202207088Z| EA Registration No.: R1767370 (SIA KAI SING)