Service Advisor

Primary Purpose and Function

1. Attend to customers at frontline and all phone calls received.

2.Create quotation for all customers 'repairs and advise them accordingly.

3. Greet customers and offer excellent customer service.

4. Translate customer-reported problems to actionable work orders for technicians to complete.

5. Ensure work provided addresses the concerns raised/required by customers.

6. Invoice and collect payment from customers for service rendered.

7. Handle and assist customers complaints regarding services.

8. Maintain customer records and enter data into computer databases.

9. Any other matter as required or assigned by supervisor / superior.

Technical Skill / Knowledge

1. Provides simplified and quality services to all customer professionally.

2. Work as a team closely to fill up any possible service gaps.

3. Embrace self-responsibility for all customers and strive for continuous improvement.

4. Demonstrate professionalism, integrity and independence at work.

5. Ability to react accordingly to work contingencies and requirements.

Requirement

Minimum Secondary O level

1 year working experience

Able to communicate in Malay, Indian or Dialect

** We regret to inform that only selected candidate will be notified.

Job Type: Full-time

Pay: $2,800.00 - $3,500.00 per month

Benefits:

• Dental insurance
• Health insurance

Schedule:

• Day shift

Work Location: In person