Admin Assistant and Receptionist

Are you someone who thrives in a people-centric role, with a passion for organisation and fostering a welcoming atmosphere?

Dental Lounge is seeking a dependable and personable Admin Assistant & Receptionist to serve as the friendly face of our clinic.

This is an excellent opportunity to advance your career in healthcare while contributing to a supportive and forward-thinking dental practice.

Key Responsibilities:

Reception support:

• Greet and assist patients with their check in to the clinic, ensuring a warm and welcoming atmosphere
• Answer and direct phone calls, whatsapp messages and other inquiries in a professional and timely manner
• Schedule, reschedule, and confirm patient appointments, ensuring optimal use of clinic resources
• Assist patients with registration, insurance verification, and payment processing
• Provide information to patients about services, billing, and clinic policies
• Maintain and update patient records, ensuring accurate and confidential information handling
• Manage and monitor patient flow, ensuring minimal waiting times and smooth clinic operations
• Ensure cleanliness and organisation of the reception area and common spaces

Administrative Support:

• Maintain patient files, including digital records and physical paperwork
• Assist with managing clinic inventory, ordering supplies as needed
• Handle patient billing and payment inquiries, and assist with insurance claims processing
• Assist with data entry and updating clinic management systems
• Support the clinic team with administrative tasks such as coordinating follow-ups etc.

Requirements:

You’ll be a great fit if you:

• Are organised, detail-oriented, and can manage multiple tasks efficiently
• Communicate with confidence, clarity, and professionalism
• Remain calm and solution-focused under pressure
• Are tech-savvy and familiar with tools like Google Calendar, Excel, WhatsApp, and knowledge of clinic management software a bonus
• Are responsible, punctual, and capable of working independently
• Genuinely enjoy helping people and providing exceptional service

Nice-to-Have:

• Prior experience in customer service, administration, or front desk roles
• Interest or background in healthcare, dentistry, or wellness sectors
• Experience with dental or medical software (e.g., Plato, Clinic Assist)

What We Offer:

• Supportive, respectful team culture
• Modern, fully digital clinic with efficient systems
• Structured onboarding and training
• Opportunities for growth and development within the organisation

Why Join Us?

• Structured Onboarding & Training : Receive comprehensive training to equip you with everything you need to succeed
• Growth Opportunities : Explore career advancement within the dental field, including roles in dental nursing or hygiene
• Supportive, Team-Based Environment : Work alongside a friendly, collaborative team that values professional growth
• Modern Equipment & Facilities : Work with state-of-the-art dental tools and technology
• Patient-Centered Care : Be part of a clinic that prioritizes kindness, clear communication, and excellent patient care

How to Apply:

If you’re excited to be part of a modern and patient-centered dental practice, please submit your resume along outlining your interest in the role.

We look forward to meeting you!