Customer Service and Operations Manager

We’re looking for a new Customer Service & Operations Manager to join our team at Tekkie Help. If you are highly organised, great with customers, and thrive in a dynamic role, we’d love to talk to you about this opportunity!

About the Role:

This position is essential to keeping our IT support business running smoothly. Key responsibilities include:

• Being the main point of contact for customer enquiries via phone and email
• Coordinating client appointments, equipment repairs, and technician schedules
• Liaising with suppliers and contractors for equipment purchases and repairs
• Supporting the Directors with proposals, reports, billing, and administrative tasks
• Ensuring smooth business operations and maintaining service levels
• Managing stock inventory and purchasing
• Assisting our Marketing Agency with social media presence
Assist with business development initiatives

What We’re Looking For:

• Strong customer service skills and a professional phone manner
• Excellent organization and attention to detail
• Ability to multi-task and problem-solve
• Experience as an Executive Assistant or in Customer Relations
• A proactive and adaptable mindset
• Ability to grasp technical concepts (IT knowledge is a plus but not essential!)
Working Hours: Monday – Friday, 9 AM – 6 PM

We’d love to hear from potential candidates.