Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives.
In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels and bancassurance, Singlife offers investment and advisory solutions through its GROW with Singlife platform. It also offers the Singlife Account, a mobile-first insurance savings plan.
Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs and Public Officers Group Insurance Scheme. Singlife is also an official signatory of the United Nations Principles for Sustainable Insurance and the United Nations-supported Principles for Responsible Investment, affirming its commitment to finding a better way to sustainability.
The merger of Aviva Singapore and Singlife was announced in September 2020 and created one of the largest homegrown financial services companies in Singapore in a deal valued at S$3.2 billion. It was the largest insurance deal in Singapore at the time. Singlife was subsequently acquired by Sumitomo Life in March 2024, one of Japan’s leading life insurers, which valued Singlife at S$4.6 billion, making the transaction one of the largest insurance deals in Southeast Asia.
Purpose of the Role
As a service engagement executive, you are responsible for accounting activities, receiving, liaising and forwarding communications. You enjoy talking to people via outbound calls in working on potential claims recovery cases, delivering top notch customer service. A go-getter, you are confident and play to your strength in maximizing claims recovery.
Key Responsibilities
- Receipting of reimbursements from third party insurers
- Tallying of cheques/giro for monthly reporting to Finance
- Issuance of incentives to customers with proper tracking of record
- Daily collection of documents from mailroom
- Management of administrative work via Salesforce CRM tool
- Handle emails and outbound calls to potential claimants, working along with our agency force and medical institutions, as and when required
- Pursue and hit target on dollars expected to recover
Requirements
- Academic: Diploma & above
- Minimum of 1 year of experience in Financial Institutions with a preference for candidates with outbound call experience.
- Excellent communication skills, both written and verbal, with the ability to collaborate effectively with internal and external stakeholders.
- Strong organizational skills and attention to detail to ensure accuracy in financial transactions and document handling.
- Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
- Goal-oriented mindset with the ability to pursue and achieve targets for claim recovery.
- Commitment to providing excellent customer service and maintaining high standards of professionalism.
Demo
Singapore,
Full Time