Assist in managing product roadmaps and delivery schedules under the guidance of senior leaders.
Track development progress, ensure timely updates, and communicate milestones to stakeholders.
Support bespoke software development, including enhancements, testing, and ongoing maintenance.
Assist in the development, launch, and post-launch monitoring
Research & Analysis
Analyze data such as user adoption, performance metrics, and user feedback to provide actionable insights for product improvements.
Support problem resolution and provide technical assistance for system applications.
Conduct research on tools, trends, and frameworks to enhance IT Operations products.
Collaboration & Communication
Work closely with internal IT teams and business partners to gather, document, and test change requests for ITSM and operations products.
Ensure alignment between cross-functional teams and overall product goals.
Facilitate clear communication to bridge technical teams and stakeholders.
Technical Experience
Support the development and integration of tools that interface with IT systems, monitoring platforms, and automation frameworks.
Collaborate with technical teams to troubleshoot, test, and improve product functionality.
Documentation & Reporting
Create and maintain product documentation, including presentations, reports, training guides, and technical specifications.
Track and report on KPIs to monitor product performance and outcomes.
Prepare materials for stakeholder updates, ensuring clarity and actionable insights
Requirements:
Bachelor’s degree in Information Technology or a related field.
Minimum of 1-2 years of related work experience in Product Analysis, Product Executive, Business Analysis, or Project Management roles, particularly in software development projects.
Familiarity with Project Management Tools such as ClickUp, Asana, or similar platforms,ITSM platforms (e.g., ServiceNow), monitoring tools, and integration frameworks; Design and Collaboration Tools such as Figma, Diagram, or similar platforms.
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Compensation Planning
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Skills Library
Demo
Singapore, Singapore
Full Time