CUSTOMER SERVICE REPRESENTATIVE

POSTED ON 4/26/2025 AVAILABLE BEFORE 6/26/2025

Safran Singapore, Full Time

Job Posting for CUSTOMER SERVICE REPRESENTATIVE at Safran

Description du poste

Main Duties and Responsibilities:

Responds to call or emails to customers to provide follow-up on inquiries.
Process customer Purchase orders promptly and accurately, including EDI, entry, follow up.
Handling and resolving customers complaints
Process customer Purchase orders and Request for Quotes promptly and accurately, including EDI, entry, follow up.
Process material returns (RMA's) as requested by the customer
Maintain a balance between company policy and customer benefit in decision making
Carry out other duties, responsibilities, and projects as may be assigned, in an effective manner
Manages and maintains a record of customer interactions or transactions; records details of inquiries, complaints, comments, and actions taken to facilitate future needs in trainings and improvements in customer services.
Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
May promote products/services to ensure business targets are met.
May provide after-sales support for client contracts to ensure customers satisfactions are met.
Performs duties related to overall customer service.
Provides support to sales team with regard to customer concerns.
Serves as customer interface on product status and delivery.
Consistently documents customer service needs to identify patterns and maintain quality.

Minors: 
Conduct data analysis across multiple data points and report using Excel or statistical suite
 Create PowerPoint summaries, reports and recommendations for internal groups and executive team as needed
 Identify and support Customer Support & Sales Department with delivery and quality issues within the organization and at the customer

Exigences du poste

Experience:
Experience in customer service activities. “Aviation Background preferable”

Technical Skills
Familiar with ERP's
Familiar with Microsoft office suite
Strong verbal, written communication and presentation skills, with emphasis in Quality and Customer Service

Know-How
Customer Service
Sales & Marketing
Planning and Organizing
Quality Focus, Efficiency & Problem Solving
Organizational Awareness
Documentation Skills
Teamwork
Ownership

Interpersonal skills
Calmness under pressure and maintain records in timely and accurate mode
Good decision-making, communication.
Ability to encourage and motivate people with responsible attitude
Interest in helping and working with customers
Should have sound practical judgment of priorities
Maintain excellent customer service skills with the ability to deal tactfully, confidently and ethically with both internal and external customers
Maintain clear and accurate data entry, documentation and reporting skills, as required

Special notes
English: Fluent Speaking, Reading & Writing
French: Will be an added Value

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 92 000 collaborateurs pour un chiffre d'affaires de 23,2 milliards d'euros en 2023, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran s'engage dans des programmes de recherche et développement qui préservent les priorités environnementales de sa feuille de route d'innovation technologique.
Safran est la 1ère entreprise du secteur aéronautique et défense du classement « World's Best Companies 2023 » du magazine TIME.

Avec plus d'un million de sièges équipant les flottes des plus grandes compagnies aériennes, Safran Seats est l'un des leaders mondiaux des sièges pour passagers, équipages d'avions et hélicoptères grâce à des solutions innovantes et à forte valeur ajoutée.

O Level
Supérieure à 3 ans

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