Corporate Banking Call Centre

Working hours:
any 4 weekdays and 1 weekend of the week, rostered

Shift Pattern:

830am to 530pm
845am to 545pm
1030am to 7.30pm
1130am to 8.30pm

Contract Duration: 6 Months (subjected to renewable and convertible to perm)

Interact with internal & external customers to answer customers queries related to Corporate Banking products.

Job Description:
• Maintaining a positive, empathetic, & professional attitude toward customers.
• Responding promptly to customer inquiries on general &transactional enquiries
• Communicating with customers through various channels.
• Collaborate with stakeholders to acknowledging & resolve customer queries & requests.
• Customer outreach to encourage the use of digital services.
• Consistently deliver high quality service to achieve total customer satisfaction & Key Performance Indicators (KPIs) without compromising risk & quality of service delivery
standards.
• Able to multi-task while speaking to customers & toggle between system application screens in a fast-paced environment.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No: 01C4394
EA Personnel No: R22111378
EA Personnel Name: Ong Xin Yee

GO ID: 12238