Contract Logistics Customer Retention Manager Asia Pacific

Optimizing supply chain operations, our contract logistics business unit provides end-to-end warehousing and distribution solutions for our customers. This position will be responsible for the roll out of sector strategy, support ambitious target setting as well as the creation and follow up of a plan to reach those targets. If you are excited about the prospect of lending your experience to create a seamless experience for our customers, this could be the ideal job for you.

Your Role

Your primary objective will be to drive the retention of business by coordinating all customer retention activities in our continent. You will do this by working with a variety of internal external stakeholders, ensuring compliance with our current commercial policy while focusing on the following key objectives.

Your Responsibilities

• To own manage all activities relating to customer retention for your nominated portfolio of customers; reporting, training, proactive renewal planning, follow-up activities.
• To ensure high levels of service performance at all times, working with local teams customers for the immediate resolution of any issues to the satisfaction of both parties.
• To identify deliver improvement innovation opportunities using resources from our teams.
• To drive the implementation application of the customer engagement program for your portfolio of customers, including deployment, training, review of tools, implementation of improvement plans.
• To identify implement opportunities to broaden scope along with additional services to the existing business.
• To execute voice of the customer activities at a continent level.

Your Skills and Experiences

To be considered you should possess strong knowledge about Contract Logistics with the motivation to provide the best customer experience for our key accounts. Business acumen and communication skills will enable your success for this role.

Good Reasons to Join

We are looking for individuals with a proven track record in developing customer solutions, who are action orientated and resourceful to join our dynamic warehousing and transportation environments. In return, you will gain access to professional development opportunities and international exposure in team-based surroundings. To find out why Kuehne Nagel is the best place to advance your logistics career, start a conversation with us and click apply today!