14 Months Claims Analyst, Tampines

Responsibilities:

• Support/Review System Set Up for New, Renewing and Mid-term policies changes ensuring claims processes can be optimised and customer journey will be smooth.
• Tracking of operational statistics for Claims reporting
• Handling of exceptional claim’s escalated issues and appeals
• Perform claims audit/review as and when assigned
• Carry out task assigned by Team Lead and Head of Claims
• Perform claims data analysis to monitor results and identify any gaps or trends as part of the Pro-Active Claims Management
• Plan and execute User Acceptance Test (UAT) Test scenarios for digital projects and system enhancement
• Support any other enhancements, internal and external projects as assigned

Requirements:

• Minimum 5 years’ experience in Employee Benefits operations or claims or customer relations area.
• Strong analytical and problem-solving skills, in developing solutions via digitalization, interest in operational systems and its efficiency.
• Analytical and detailed, comfortable working with spreadsheets and tableau and able to produce fact-based solutions.
• Experience in doing system requirements, UAT.
• Good verbal & written communication skills and good interpersonal skills
• Able to multi-task, meet tight deadlines and work in fast paced environment
• The individual will need to be self-motivated, highly organized, able to work independently and goal oriented