Officer - Customer Service

We are looking for a dedicated Officer - Customer Service to join our customer service team. You will be part of our highly customer centric team, attending the needs and requirements of our clientele to achieve high levels of customer happiness. Being in a dynamic environment, you are expected to adapt, pick up and apply new skills and knowledge which will be necessary to your success in this role.

RESPONSIBILITIES:

• Ensure after-sales support to customers by providing high quality level of customer service (e.g, receive and respond to customer queries, attend to customer needs, replenish refreshment supply)
• Using in-house system to update all booking appointment of servicing and repairs
• Process job order and ensure effective flow of information from customers to workshop and vice versa
• You are to respond promptly and direct customer requests and issues to the designated resource, follow up on customer interactions
• Maintain record of all security passes to ensure rightful collection of serviced car
• You are entrusted to handle cashiering duties, manage and keep proper records of daily payments received
• You will provide assistance and work together with your teammates to improve the customer experience level

Requirements:
• Minimum GCE 'O' Level with at least 2 years of customer service experience
• You should demonstrate excellent interpersonal and communication skills with excellent customer service attitude
• Proficient in MS Office and meticulous with numbers and details
• Strong inclination to achieve customer happiness through delivering excellent service, and enjoys interacting with multiple partners to derive solutions for customer issues
• Well versed in English; fluency in Chinese/ local dialects will be helpful in order to liaise with Chinese speaking associates.

About the Company

A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles. At Cycle & Carriage, it is more than just the recognition we have earned as being the leader in its class. "Exceptional Journeys" encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations. Whether it is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves.

We have a constant mission to strive towards being an Employer of Choice in the countries we operate in. Some of our better performing countries have consistently being recognised for commendable people practices such as:

• HR Asia’s Best Companies to Work Platinum Award in 2024 (10th consecutive year winner)
• Happiest Workplace Award 2024
• Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development;
• Winner of Innovative Talent Acquisition Strategy Award in the Annual Jardine Matheson HR Conference 2016
• Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017
• Merit for Singapore Health Award as awarded by Health Promotion Board
• Jardine Matheson HR Conference 2017, where we clinched the Best Employer Brand, Best Work-Life Balance and Best HR Team Awards.
• Jardine Matheson HR Conference 2018 for Excellence in Employee Transformation
• Bronze Award in HR Excellence Award 2019 for Excellence in HR Innovation

The emphasis on employee experience has been on the forefront of the C&C’s people practices. Keen for a career conversation? Connect with us to find out more.

(You would be notified if you are shortlisted. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this document by Jardine Cycle & Carriage Limited and its subsidiaries and affiliates, for assessing your career application).