Key Account Coordinator

We are a dynamic medical tourism marketplace connecting patients with top healthcare providers worldwide. We are seeking a skilled and proactive Key Account Coordinator to manage relationships with our healthcare provider partners, including clinics and hospitals. This role is pivotal in ensuring long-term growth, optimizing patient inquiries, and helping our partners expand their business through strategic collaboration and customer referrals.

Key Responsibilities:

• Build and maintain strong, long-term relationships with healthcare providers, ensuring their satisfaction and continued engagement.
• Coordinate and manage patient inquiries, working with clinics and hospital’s coordinators to ensure timely responses and smooth processes.
• Collaborate with internal teams to maximize account growth and ensure providers are receiving the best possible service.
• Proactively identify opportunities to grow revenue from customer referrals and other business avenues.
• Develop tailored business solutions to help healthcare providers improve their presence, increase patient leads, and grow their revenue.
• Provide strategic guidance to healthcare providers on how to optimize their presence on the platform and market their services effectively.
• Manage the account pipeline, ensuring all interactions and follow-ups are tracked in the CRM system.
• Monitor provider performance, analyze data, and make recommendations for continuous improvement and growth.
• Stay up-to-date with industry trends and competitor activities to provide valuable insights to both the company and our clients.
• Drive account growth by identifying key areas for development and providing customized solutions to partners.

Requirements:

• Proven experience in account management, business development, or customer relations management in an online marketplace environment.
• Strong knowledge of CRM systems and pipeline management.
• Excellent communication and negotiation skills, with the ability to build trust and rapport with healthcare providers.
• Strong analytical skills to evaluate data and drive business decisions.
• Self-motivated, proactive, and capable of working independently and as part of a team.
• Experience working in a fast-paced, target-driven environment.
• Fluent in English; additional languages are a plus. Spanish is required for Americas.
• Proven experience in sales management within SaaS, BPO, virtual environments, or the IT industry.

What We Offer:

• Progressive salary increases based on performance.
• Paid Time Off (PTO) to maintain a healthy work-life balance.
• Quarterly commission program with a % uncapped ceiling.
• Opportunities for professional growth in a rapidly expanding industry.
• Additional perks, including team events and performance bonuses.

This role is ideal for a results-driven professional with experience in remote environments and leading a dynamic team in the rapidly evolving medical tourism market. Apply now to join us!

Job Type: Full-time