Managing Director

We are eStoreLabs, a data-driven eCommerce powerhouse with strategic advisory capabilities. As an agile-oriented eCommerce company, we serve global enterprises and help build online sales for brands. We provide measurable results through performance-based custom strategies tailored to your needs. We are passionate about helping businesses grow faster and more efficiently. Our team of experts is creative, highly professional, and accountable. And they have only one goal: to supercharge clients' brands and help them acquire and retain customers.

The role is critical for ensuring client satisfaction, driving business growth, and fostering long-term relationships. These responsibilities create a unique leadership position that bridges strategic client management, team leadership, and operational efficiency.

Requirements

• Ambitious individual with a business-oriented, strategic approach.
• At least 7–10 years of experience in a marketing, advertising, or creative agency, including significant time in client-facing roles.
• Fluency in English - at least C1 level.
• Assertiveness, ability to resolve conflict situations and make difficult decisions.
• Proven track record in senior account management or client services roles with increasing responsibilities.
• Experience working across diverse industries (e.g., FMCG, tech, healthcare, etc.) and familiarity with client needs in those sectors. Ability to build long-term relationships with Clients.
• Experience in managing and mentoring account teams, fostering collaboration, and motivating staff to achieve goals.
• Analytical mindset to evaluate challenges and deliver strategic, actionable solutions.
• Handling high-value accounts (preferably including Fortune 500 or blue-chip clients), with demonstrated success in managing complex, multi-channel campaigns.
• Revenue Management: Budgeting and forecasting for accounts.
• Proven track record of developing and growing clients.
  
  

Responsibilities

• Manage a dedicated part of the business from an operational point of view
• Implementing business strategies, designed plans and procedures
• Introducing and improving internal processes in the assigned area
• Automating tasks and implementing new tools to increase efficiency
• Adapting global standards to assigned accounts
• Fostering and promoting company culture and values, ensuring smooth communication
• Representing the company board in the appropriate manner
• Building long-term relationships with clients by extensive analysis and understanding of their business needs, growing assigned accounts and improving continuously the overall client experience
• Serving as a role model and knowledge expert, training and developing people within the team, providing feedback and performance review, encouraging to professional growth
• Supporting and mentoring team members in building and maintaining good and professional relationships with clients in local market analysis
• Identification of growth opportunities and delivery of high-quality projects
• Oversee work of the team, KPIs, projects delivery, morale, retention rate, recruitment and regional onboarding processes
• Managing budgets, optimising costs and increasing profits, tracking people capacity
• Maintaining adequate margins on clients and for the financial result, reporting the outcome to the company's board
• Making sure the accounts are profitable and are growing
  
  

We Offer

• Employment contract or B2B
• Development and training in Digital
• A company laptop and phone
• Choice of benefits (MultiSport, Private Medical Care, Life insurance)
• Great atmosphere and inspiring international environment without rigid corporate rules
• Supportive culture based on trust and open communication
• Lots of unforgettable company events and integrations 🙂
• Office in the city centre of Warsaw - just next to the metro station
• Hybrid work system
• Shorter work day on Fridays during summer months
• Charity initiatives
• Video games at work
• Snack drawer and delicious coffee 🙂