Location: Berlin, Germany
Job ID: 81479
We Elevate... Quality of life
Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.
Join us as a
Customer Experience Specialist (m/f/d)
Your Benefits At a Glance
- Above-average salary and 30 days of vacation
- We enable you to balance your professional and personal life through flexible and mobile working options
- Crisis-proof and future-oriented elevator industry - become part of Germany's market leader
- Work on world-changing products and experience the diversity of our digital technologies
- We provide you with a laptop. In the office you will have a height-adjustable desk and two screens at your disposal
- In our canteen you can choose from three dishes every day (including vegan and vegetarian options)
- In our modern offices you can enjoy unlimited coffee, water, and tea
- We also offer free parking on campus and a direct connection to the U6
Your Tasks
- Building, reviewing and managing global reports as well as managing the NPS-related calculations to ensure the accurate and timely execution of the complete calculation-related processes
- Responsible for and supporting CX employees globally with text and sentiment analysis using global customer comments to develop insights and derive concrete global/local recommendations
- Creating comprehensive project documentation and supporting materials, including executive summaries, user stories, external tool requirements, and detailed timelines
- Continuous strategy optimization of the NPS-measurement concept at Schindler
- Positioning the CXOB (Customer Experience Oriented Behaviour) training as a core component of Schindler learning ecosystem and an integrated part of the comprehensive training framework
- Leading the localization of training content and collaborating with local teams to design tailored rollout strategies that address local needs while maintaining global consistency
- Closely collaborating with cross-functional teams, representing all business lines, as well as local CX teams, to better understand business needs and requirements for NPS processes, reporting and analysis
What Makes You Special
- Bachelor's or Master's Degree in Marketing / Business Administration
- At least 3, ideally 5 years of experience in a similar role
- Very good knowledge & understanding of CRM (e.g. Salesforce), Customer Experience Tools (e.g. Qualtrics or Medallia)
- Excellent English language skills, any other language is a plus
- Strong analytical skills
- Teamplayer mentality and multi-cultural understanding
- Project and time management skills
What’s in it for you?
- Company events: Celebrate great occasions with the Schindler team, such as the Schindler summer festival, a Germany-wide football tournament, and much more
- Grow individually and as a team: We support you as you start your new job, providing individual feedback and professional and personal training measures (both national and international programs)
- Working environment: As a multiple award-winning "Top Employer," we offer you a job in a future-oriented and crisis-proof industry, with a diverse range of products and an attractive, performance-based salary
- Values and culture: We treat everyone with respect, prioritize our employees, and support them in reaching their goals
- Diversity: We promote a culture of diversity - our code of ethics, regular training, and clear processes form the basis for our open, respectful, and appreciative cooperation
- Well-being: We offer a free family service to support you in all situations, from advice to arranging on-site help
- Employee discounts: Benefit from various discounts through our corporate benefits program
Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.
Are you ready to embark on a new path? Join #TeamSchindler!
For further questions, Vladislav Hackenberg, Schindler Digital Innovation GmbH, is happy to assist you at ( 49) 3070292178
For more information, visit our career website.
At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.
Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.
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