Global Key Account Manager

Join our global team as a Global Key Account Manager (KAM) within Kuehne Nagel, where you will be at the forefront of managing and expanding strategic partnerships with our most valued industrial clients. As a key player in our customer-centric organization, you will lead the commercial journey for a dedicated portfolio of global accounts—delivering innovative, multimodal supply chain solutions through our Air, Sea, Road, and Contract Logistics services. With your consultative approach, deep understanding of logistics, and passion for creating customer value, you’ll shape our key account strategies and drive growth across our global network.

Your Role

In this role, you will act as the central commercial point of contact for your assigned key accounts, owning the customer relationship across all business units and functions within Kuehne Nagel. You will leverage your market insights, supply chain expertise, and relationship management skills to translate customer needs into actionable business opportunities, aligning closely with internal stakeholders to deliver exceptional service and value.

Your Responsibilities

• Manages Key Accounts by meeting agreed targets and customer needs, promoting the KN service portfolio in line with company guidelines.
• Understands the customer’s organization, decision-making process, business model, and competitive environment.
• Negotiates rates and service contracts aligned with Business Units (BUs), ensuring all commercial requirements are documented and maintained.
• Possesses expert knowledge of KN’s vertical service offerings and applies this to customer solutions.
• Adheres to KN sales processes and systems, ensuring accurate and timely updates in CRM/CoreLog.
• Monitors performance metrics (pipeline, RFPs, wins/losses, financial KPIs) and takes corrective action when needed.
• Develops and maintains account plans based on Key Account Planning processes, with sign-off from the sales manager.
• Conducts regular customer reviews, ensuring smooth business handover to operations, fostering continuous improvement and strategic alignment.
  
  

Your Skills And Experiences

• Degree in International Business, Supply Chain, Engineering, or a related field
• 2–5 years of international experience in sales, project management, or supply chain roles
• Prior experience in key account management or business development within logistics (Air, Sea, Road, CL, IL) preferred
• Experience in the Industrial vertical is highly desirable
• A proactive "hunter and farmer" mindset with a passion for delivering customer value
• Strong consultative selling and negotiation skills; proven track record in up/cross-selling
• Demonstrated success in managing complex, multi-stakeholder customer environments
• Strategic thinker with strong communication and stakeholder management abilities
• Fluent in English; German language skills are a plus
• Willingness to travel globally (as required)
  
  

Vielfalt und Chancengleichheit sind bei Kühne Nagel fest in unserer Unternehmenskultur verankert. Unser Miteinander wird getragen von Respekt vor der Einzigartigkeit jedes einzelnen – unabhängig von Geschlecht und Geschlechtsidentität, den körperlichen und geistigen Eigenschaften, der Religion und Weltanschauung, der sexuellen Orientierung, der sozialen oder ethnischen Herkunft, Nationalität und Alter. Wir glauben an die Innovationskraft der Vielfalt in unseren Teams. Inspired by people – inspired by you? Wir freuen uns auf Sie!