The IT Infrastructure Manager leads a team of administrators and support staff and manages relationships with outsourced providers to make sure associated hardware, software, and network are stable and scalable, perform within agreed targets, and provide a secure platform for the company's business operations.

PRINCIPAL ACCOUNTABILITIES

% OF

TIME

1. Guarantee overall stability and scalability of the technical infrastructure (hardware, software, networking, and communications systems)

20%

Ensure the health and availability of all network systems & components

Ensure infrastructure systems security, including patching and auditing

Ensure proactive monitoring of network and server components

Employ backup, risk mitigation, and disaster recovery programs

Employ a strategy of maintaining technology lifecycles

2. Provide effective support models through internal resources and management of relationships with vendors and outsourced providers

20%

• Manage effective internal and external support models for all solutions
• Liaison to ensure proactive, timely follow-through in all areas
• Oversee Help Desk and Ticket system procedures as necessary
• Actively manage vendors, hosting, and support providers
• Assure that SLAs and company policies are adhered to by all groups

3. Ensure proper deployment and support of infrastructure projects including licensing, installation, configuration, and maintenance

20%

• Oversee effective architecture planning and implementations
• Ensure system implementations and procedures are documented
• Guarantee adherence to licensing and compliance standards

4. Support the organization through effective communication, prioritization of work effort, and management of deliverables

20%

• Work closely with leadership to foster mutual awareness of priorities
• Interact with and support user groups and individuals in the workforce
• Ensure service degradations are communicated in a timely manner
• Seek opportunities for internal process improvements and cost savings
• Drive improvement in the technical capability and literacy of the business

5. Perform normal management duties

20%

• Plan, budget, and set expectations, goals and deliverables
• Vision planning, delegating, and maintaining quality standards
• Assist with the development and enforcement of policies & SOPs
• Complete employee reviews and provide coaching for individuals