A Day in the Life of a Lead Insurance Marketplace Navigator:

Provides consumers across Wyoming with quality information about health plans, Medicaid and other public programs available on the federal Insurance Marketplace, implemented under the Patient Protection and Affordable Care Act to facilitate enrollment in qualified health plans. Provides training and support for navigator staff. Supports compliance with federal grant requirements including documentation and reporting of grant activities. This is a grant funded position.

Why Work at Cheyenne Regional?

• ANCC Magnet Hospital
• 403(b) with 4% employer match
• 21 PTO days per year (increases with tenure)
• Education Assistance Program
• Employer Sponsored Wellness Program
• Employee Assistance program

Here Is What You Will Be Doing:

• Explains eligibility, benefits, cost-sharing, and appeals processes to consumers.
• Assesses client needs, identifies appropriate resources, provides all necessary information to the client, and makes contacts with other agencies on behalf of the client if necessary.
• Ensures services provided are in the interest of the consumer as their client, not the insurer.
• Attends resource-sharing meetings as assigned.
• Makes appropriate follow-up calls to determine whether needs were met.
• Provides information to individuals and families in a way that can be understood, in a culturally sensitive manner, for those with low-proficiency English, and people with disabilities who have special communication needs.
• Effectively serves low-income, disadvantaged, and hard-to-reach populations.
• Maintains accurate and complete client data records by collecting all demographics.
• Helps people understand how premium tax credits work, and their potential financial impact.
• Accurately records transaction information on all caller contacts.
• Represents a diverse set of Wyoming organizations and entities in order to effectively serve those eligible for insurance through the Health Insurance Exchange.
• Develops and provides ongoing training and technical assistance for Marketplace Navigators and Assistors in Wyoming.
• Conducts data collection and reporting to meet federal grant requirements and other funder requirements.
• Serves a specific regional population. Assists and covers other regions as needed.
• Region 1: Crook, Sheridan, Campbell, Johnson, and Weston counties. Region 2: Fremont, Natrona, Niobrara, Converse, and Carbon counties. Region 3: Platte, Goshen, Albany, and Laramie Counties. Region 4: Sweetwater, Uinta, Lincoln, Sublette, and Teton counties. Region 5: Park, Hot Springs, Washakie, or Big Horn counties. Region 6: Fremont County and Wind River.

Desired Skills:

• Ability to work flexible schedule due to community events, disaster response or special projects
• Knowledge of the state/local/federal social services agencies and programs
• Highly developed organizational skills
• Extensive knowledge of computer software, including Microsoft Office and database programs
• Ability to operate basic office equipment
• Detail oriented with advanced organizational skills
• Excellent grammar skills and good listening skills
• Excellent interpersonal skills and ability to work on a team
• Ability to work independently with minimal supervision
• Ability to travel to different sites, including some overnight stays

Here Is What You Will Need:

• Associate’s degree or higher
• Must live in assigned region per grant requirements
• Valid USA driver’s license
• Must have clean driving record that follows Cheyenne Regional Medical Center’s driving guidelines
• 15 Days: Federal Marketplace Navigator training within fifteen (15) workings days of hire

Nice to Have:

• Bachelor’s degree or higher
• Three (3) or more years of computer experience
• Experience with database programs
• Experience with Exchange, Medicaid and other public programs and the private insurance market in the state
• Experience in health insurance industry and related products
• Experience facilitating public meetings
• Experience with reporting on federal or other grants
• Experience with providing continuing education and training for staff
• Bi-lingual

About Cheyenne Regional

Cheyenne Regional Medical Center was founded in 1867 as a tent hospital by the Union Pacific Railroad to treat workers injured while building the transcontinental railroad. Today, we are the largest hospital in the state of Wyoming, employing over 2,000 people, and treating over 350,000 patients from southeastern Wyoming, western Nebraska, and northern Colorado. We pride ourselves on patient and employee experience by living our core values of Integrity, Caring, Compassion, Respect, Service, Teamwork and Excellence to I.N.S.P.I.R.E. great health.

Our team makes a difference every day by providing trusted healthcare expertise through a passionate and I.N.S.P.I.R.E.(ing) approach with a personal touch. By living our values, we aim to achieve our goal of becoming a 5-star rated hospital, providing critical support and resources to our community and the greater region we serve. If you are eager to make a difference and passionate about healthcare, we encourage you to apply today!