At Axiom Bank, we encourage you to aim for the sky and leverage your expertise and passion to excel. We are a growing, dynamic organization – this is an exciting time to get on board!

We believe in the value of promoting a healthy work/life balance and are committed to recognizing the role everyone plays in our ongoing success. We offer the following benefits to our Full Time Employees:

• 12 Paid Holidays
• Generous Paid Time Off
• 4% Match on our 401(k)
• Medical, Dental and Vision Benefits
• 100% Company Paid Life, AD&D Insurance, Short and Long Term Disability

Key Responsibilities and Accountabilities

The Retail Support Specialist’s Key Accountabilities include, but are not limited to the following:

• Oversees operational standards for assigned area.
• Provides ongoing training for branch teams, including operational and technical procedures.
• Assists in implementing new products and services.
• Maintain an in-depth working knowledge of all bank products, services, equipment, internal controls, and policies and procedures to be able to coach and train branch personnel.
• Plays an active part during system and product implementation to ensure successful launches.
• Identifies opportunities for changes and/or additions to processes and procedures to improve efficiency, effectiveness or compliance with policies.
• Collects, documents and analyzes data to assess performance, operational integrity and ensure compliance with bank policies and procedures, regulations, and customer experience standards.
• Conducts mock audits in the branches.
• Supports Internal Audit with ongoing follow-up resolution.
• Prepares detailed written reports on assessment findings, reviews findings with management teams, makes recommendations on process improvements and initiates required actions and follow up to ensure violations are resolved.
• Provides feedback to the VP, Branch Banking regarding operational concerns noted in the branches.
• Consistently follows up to ensure success of operational standards and expectations.
• Provide branch coverage assistance when needed.

Supervision of Personnel

• None

Working Conditions

• When not traveling, the role is performed in a regular office environment and may require lifting up to 20 lbs. This is a full-time position which requires an occasional shift change to work on Saturday to support the branch hours of operation.

Travel

• This position requires 50-100% travel across the branch network

Qualifications Summary

Education

• Associates' degree in business, accounting or finance, or equivalent 2 years related experience.

Experience

• Minimum 5 years progressively responsible Retail banking experience and familiarity with banking products, services and procedures preferred.
• Demonstrated experience training employees.

Knowledge & Skills:

• Ability to handle multiple tasks, meet deadlines, work well under pressure, and with minimal supervision.
• Excellent interpersonal skills, written and verbal communication skills, presentation skills, along with strong organizational and follow up skills. 
• Demonstrated ability to facilitate learning through formal and informal training methods.
• Proficient in Microsoft Office suite including Word, Excel, and Outlook.
• Proficient in all applicable internal Banking/ Core systems.
• Proficient in researching and investigating issues.
• Ability to work with sensitive information in a confidential and professional manner.
• Ability to establish and maintain effective working relationships with others.
• Customer experience focused mindset.

Other Duties -Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.