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Technical Support Specialist
coraphysicaltherapy Charlotte, NC
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$83k-104k (estimate)
Full Time 4 Days Ago
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coraphysicaltherapy is Hiring a Technical Support Specialist Near Charlotte, NC

**Technical Support Specialist**

**Ignite Your Career With CORA!**

CORA Physical Therapy provides a full range of services for clients with orthopedic problems, work related injuries, sport injuries and various neuromuscular and neurological conditions. Our community is built on the passion and experience of clinicians who thrive with CORA. With more than 200 locations in 10 states, theres sure to be the perfect fit for you!

As a Technical Support Specialist, you would provide first-level support and some second level support for all software, hardware, and telecom issues for the field and corporate, serving as the primary technical point of contact.

Our ideal candidate provides an excellent customer service experience for internal and external customers, has proficient time management and organizational skills, and takes on tough challenges with a sense of urgency.

**Responsibilities:**

* Regular, in-person attendance at designated company site is required to ensure necessary teamwork, personal interaction, and supervision

* Meet/exceed the customer's (internal and external) expectations by understanding, anticipating, and meeting customer needs

* Exhibit proactive communication; act and think with customers in mind

* Friendly, enthusiastic, and energetic with customers, co-workers, managers, and visitors

* Promote and project a positive company image; treats others with courtesy and respect

* Maintain availability to provide first and some second-level support on all enterprise systems platforms

* Investigate appropriate areas of a potential problem and determine resolution; test and implement solutions

* Accurately log all calls and requests into the Service Desk system, either opening a new ticket or updating an existing ticket immediately upon ending the call

* Escalate technical support issues to vendors and second level support team following escalation procedures

* Update customers and tickets daily and resolve tickets as per the SLA of the ticket

* Ability to determine ticket priority based on standard operating procedure or input from the management

* Maintain confidentiality about the information being processed, stored, or accessed by the end-users on the network

* Support end-users by maintaining desktop computers, mobile, peripherals, and other technology-related devices

* Support, diagnose, troubleshoot and resolve a myriad of end-user issues

* Professionally interact with a technologically diverse user community

* Support services for Microsoft related technologies

* Perform system audits and analysis to provide recommendations and enhance system functions

* Facilitate flexibility and ease of learning new systems

**Qualifications:**

* High School Graduate, Associates Preferred

* 1 - 3 years of multi-tiered support experience

* Advanced understanding of PC's, peripherals, and networking devices are required

* Experience in end-user technical support and troubleshooting preferred

* Possesses or working toward A or Network certifications or equivalent

* Must be able to perform, with or without reasonable accommodation, all essential functions of the job

* High level of personal integrity, passion, patience, reliability, and honesty

* Excellent customer service and follow-up skills with both internal and external customers

* Capable of working with frequent interruptions and changing priorities

* Practical communication skills, written, verbal and interpersonal

* Proficient time management, organizational skills, and ability to meet established deadlines

* Good problem-solving skills

* Strong attention to detail and accuracy in work

* Ability to work a flexible schedule as needed

* Comfortable providing technical support via telephone and remote control desktop tools

* Takes the initiative and is quick and decisive to take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

* Builds strong customer relationships and delivers customer-centric solutions

* Constantly solicits customer feedback to improve products and services

* Recognizes the value that different perspectives and cultures bring to an organization

* Applies others' diverse backgrounds and experiences to achieve results

* Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences

* Adapts approach and demeanor in real-time to match the shifting demands of different situations

* Ability to work with end-users with varying degrees of technical expertise

* Familiar with all Microsoft Office applications and Windows environment

* Basic to intermediate PC and peripheral hardware troubleshooting skills

* Comfortable performing troubleshooting on the local area and wireless network

* Familiarity with Telecom

**Benefits:**

Not only is our benefits package the most comprehensive in our industry, we are consistently seeking new programs to enhance our offerings. Here's a taste:

* Dental, Vision, and Medical Insurance

* Competitive Salary and PTO

* Tuition Reimbursement

* Retirement & Savings Plan

* Career growth and mentorship opportunities within our network

**We're looking for exceptional talent to join us - be a part of our elite team of clinicians and apply today.**

***CORA Physical Therapy is an Equal Opportunity/Affirmative Actio*** ***n employer.***

Job Summary

JOB TYPE

Full Time

SALARY

$83k-104k (estimate)

POST DATE

03/25/2024

EXPIRATION DATE

04/11/2024

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If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Technical Support Specialist jobs

The minimum education requirement for a technical support specialist role can vary from position to position.

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Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.

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To become tech support, at minimum, an associate degree or certification with on-the-job training.

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Be an Oracle Certified Associate.

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Step 3: View the best colleges and universities for Technical Support Specialist.

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