Department Name: Behavioral Health

Position Title: Behavioral Health Case Manager

Position Reports to: Behavioral Health Director

FLSA Requirements:

Date Issued:

Location:

JOB STATEMENT/SUMMARY

The behavioral health case manager provides behavioral health case management services for patients at Coplin Health Systems including but not limited to patient education, linkage and referral.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES OF THE POSITION

· Is accessible to Coplin Health systems clinical staff members during clinic hours to facilitate patient care.

· Assesses clients’ physical and mental wellness, needs, preferences and abilities and using these to assist the behavioral health therapist when developing tailored care plans

· Working with clients, family and friend support networks and health care professionals to put care plans in place

· Listens to clients’ concerns and providing intervention as required

· Records clients’ progress including charting referrals, home visits and other notable interactions

· Evaluates clients’ progress periodically and makes adjustments as needed to improve outcomes

· Follows up with discharged clients to ensure they were satisfied with services and that they are still in good physical and mental health

· Conducts behavioral health triage activities when presented with patients in crisis and utilizes the CHS Crisis Intervention Handbook to determine the appropriate course of action.

· Performs all duties from a culturally sensitive framework.

· Ensures education materials related to behavioral health services are available to patients.

· Assists behavioral health providers in group therapy sessions.

· Provides requested interventions related to chronic disease management.

· Coordinates relationship with Drug Courts in Coplin’s service counties.

· Provides patients with linkage and referrals to agencies that can help them meet basic needs including access to food, shelter, clothing, and benefits for improved outcomes.

· Maintains up-to-date contact information about commonly used community resources.

· Represents primary care behavioral health program in meetings with community organizations, government groups, and social agencies, updating those entities on the activities and goals of the program.

· Performs other duties as assigned by the Behavioral Health Director

JOB REQUIREMENTS AND PREFERRED QUALIFICATIONS

Competencies

· Professional Communication (with colleagues, patients, and other healthcare professionals)

· Documentation (e.g., accurate collection and recording of data from records, discussions, etc.)

· Critical Thinking

· Problem-solving

· Decision-making

· Negotiation

· Conflict Resolution

· Clerical Skills (e.g., computer, typing, grammar, spelling)

· Healthcare Terminology (e.g., basic medical terminology, diagnoses, etc.)

Education (level and type) and Related Work Experience

Candidates with a bachelor’s degree in social sciences or 3 years related experience in the behavioral health field as well as experience with an electronic health record are strongly preferred. [ML1]

Professional Growth & Development

Coplin Health Systems believes our employees should continually develop their knowledge, skills, and abilities. All employees are expected to participate in Coplin-sponsored professional development activities (e.g., education programs, in-service meetings, training workshops, coaching, etc.) and remain current in their role capacity through individual development activities (e.g., reading current literature, participating in webinars, attending local and/or regional workshops, etc.).

Supervisory Responsibilities

This job has no supervisory responsibilities.

DISCLAIMER

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

PHYSICAL/ENVIRONMENTAL DEMANDS

The table below shows how much on-the-job time is spent in the following physical activities:

Activity None Under 1/3 1/3 to 2/3 Over 2/3

Standing X

Walking X

Sitting X

Using hands to finger, handle or feel X

Reaching with hands and arms X

Climbing or Balancing X

Stooping, kneeling, crouching, or crawling X

Talking or hearing X

Tasting or smelling X

Driving X

Lifting to 25 pounds X

This position is described as light physical activity job. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones. The noise level in the work environment is usually moderate with frequent interruptions.

Conditions of Employment

Security and Background Requirements

If not previously completed, a background security investigation will be required for all applicants. Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication. Failure to successfully meet these requirements may be grounds for appropriate personnel action. In addition, if hired, a background security reinvestigation or supplemental investigation may be required later. Applicants are also advised that all information concerning qualifications is subject to investigation. False representation may be grounds for non-consideration, non-selection, and/or appropriate disciplinary action.

Department of Homeland Security

If you are selected for this position, the documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS.

Direct Deposit

All employees are required to have bi-weekly payments made by direct deposit to a financial institution of their choosing.

Other Requirements of Employment

· WVCares Clearance

· Drug Screening

· Driver’s License

EEO Statement

Coplin Health Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or genetics. In addition to federal law requirements, Coplin Health Systems complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Coplin Health Systems expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Coplin Health Systems’ employees to perform their job duties may result in discipline up to and including discharge.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Work Location: In person