Direct Services Coordinator

Housing Matters partners with individuals and families to create pathways out of their homelessness into permanent housing. We are a leader in working to end homelessness – and we want you to be part of our team! We are looking for individuals eager to make a difference and willing to enthusiastically commit to join in our vision that homelessness in Santa Cruz County should be rare, brief, and non-recurring.

The primary role of the DSC is to actively support program activities and participants’ housing goals, and maintain a safe and clean environment for all shelter and day services guests. Additionally, DSCs remain vigilant and available to handle all emergencies that may arise.

Hours and Benefits

• The Services Coordinator is a full or part-time, hourly, non-exempt position. Opportunities for full-time, benefitted employment may be approved based on shift availability.

• Regularly scheduled shifts: Weekends may be required.

Wages

Direct Services Coordinator Pay Band
$20.06 $21.07 $22.12 $23.23 $24.39 $25.61

Direct Services Coordinator Starting Wage (DOE)

$20.06 $21.07

Preferred Experience/ Education Requirements

• High school diploma or GED completion

• Spanish‐speaking a plus

• CPR / First Aid, Crisis management experience

Special Requirements

• EMT certification is a plus

• Spanish Speaking a plus

• Ability to work independently and with little supervision

Thorough knowledge of:

• Barriers to housing for people experiencing homelessness

• De-escalation techniques

• Multitasking in a fast-paced environment

• Radio communication

• Sanitation techniques

Typical Job Duties:

• Maintaining a safe, secure, and clean environment

• Facilitate participant use of our day services

• Be available to answer questions and problem-solve with shelter guests

• Distribute snacks and supplies when available

• Understand and apply housing first and harm reduction strategies

• Maintain and role model professional boundaries at all times

• Respond appropriately to potential encounters using de‐escalation techniques

• Call upon community resources for assistance when appropriate

• Maintain curfew and visiting policy specific to each program

• Provide support around shelter guest pet care and ensure pets are on leash and with their owner at all times

• Communicate with safety and staff via email or during shift handoffs

• When appropriate, complete Incident Reports under policy guidelines

• Review and maintain accurate documentation for each program

• Provide support to staff and community organizations during program activities

• Attend staff and agency trainings and meetings as required

• Other duties as assigned

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

All qualified applicants will receive consideration for employment at Housing Matters without regard to race, color, creed, religion, national origin, ancestry, physical or mental disability, medical condition (including cancer-related and genetic characteristics), marital status, sexual orientation, age (over 18), veteran status, gender, pregnancy, or any other non-merit factor unrelated to job duties. Such action shall include, but not be limited to, the following: recruitment; advertising, layoff or termination, rates of pay or other forms of compensation, selection for training (including apprenticeship), employment, upgrading, demotion, or transfer.