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Job Summary

Online Banking Team is responsible for supporting 200 branch colleagues and other internal departments with online banking inquires and requests related to customer service maintenance and servicing requests. The Company’s online banking application is critical in business initiatives, so partnership, ownership and excellent customer service are essential. Candidates must be able to multi-task, prioritize job functions, learn quickly, and have good communication and customer service skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

• Perform online banking research including enrollment, transactions, bill pay, telephone and mobile banking.
• Facilitate, troubleshoot and resolve client issues in a timely matter. 
• Review and work daily reports for risk and fraud monitoring
• Consistently, efficiently, and accurately perform tasks, answer questions, fulfill requests, and resolve problems for internal and external clients.
• Partner with internal departments to resolve any technical application issues and client escalations.
• Maintain working knowledge of the online banking application and review procedures, training and team updates to ensure familiarity
• Perform tasks that affect the Company’s compliance with existing, revised, and new State and Federal compliance regulations.
• Fully participate in banking and business skill and knowledge development through various channels that the Bank may provide, including self-study assignments, computer-based training, one-on-one instruction, and group instruction.
• Proactively and regularly increase working knowledge of bank policies and procedures.
• Closely follow the Bank’s Information Security policies and procedures, ensuring that the handling, processing, and storage of all customer and confidential or proprietary bank information are done in a secure manner and environment.
• Adhere to and ensure branch staff adherence to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations. To that end, ensure timely and accurate preparation of Currency Transaction Reports, Suspicious Activity Reports and other recordkeeping requirements

Qualifications

Education and Experience

• Position requires a High school diploma; or approved equivalent.
• Preferred 1-2 years of experience in banking or the financial services industry
• Previous call center experience is helpful
• Familiarity with current banking regulations

Knowledge, Skills, and Abilities

• Must have excellent written and verbal communication skills, effective analytical skills, and organizational skills.
• Candidate should be able to accept instruction, prioritize, follow-through on work assignments with minimal supervision, and be able to work in a team environment.
• Working knowledge of or the ability to learn applicable state and federal laws, regulations, policies, procedures, and application knowledge related to this position.
• Computer proficiency with basic applications (i.e. Word and Excel)

Benefits

At WaFd Bank you get all of these great benefits!

• Paid time off for vacation, sick days and holidays
• Health insurance
• Stock options
• Bonus programs
• Generous 7% 401(k) employer matching*
• Paid Parental Leave
• Life and AD&D insurance
• Long-term disability
• Tuition Reimbursement
• Employee assistance programs
• Pre-tax health and dependent-care spending plans

WaFd Bank Benefits Summary - Click here for more information

EEO Statement

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800.324.9375.

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WaFd Bank Benefits Summary - click here for more information

Requisition Post Information* : Posted Date