Summary: The Shelter Client Service Representative works within a team of CSRs to provide excellent customer service to current and potential pet owners who visit the shelter. The client service representative utilizes shelter knowledge and exceptional communication skills to greet, assist and direct the public in person and over the phone.

Responsibilities:

· Display exceptional interpersonal communication skills.

· Commitment to the shelter mission to prevent animal cruelty.

· Work well in a team environment while being able to self-initiate within organization guides

· Admission and disposition of animals

· Maintain accurate, detailed records of all animals in the shelter – place notes in animal files and the digital database to keep information up-to-date

· Screen and schedule incoming animal admission appointments

· Record lost and found reports of local pets

· Assist the Law Enforcement Division by detecting and reporting animal cruelty.

· Balance daily financial reports

· Greet, assist, and direct public.

· Answer telephone calls promptly, courteously and give accurate information

· Educate general public on good pet ownership and wildlife in the community

· Sell/promote merchandise and fundraising items or events

Position requirements:

· Working knowledge of Windows, M/S Office products, Fax/Copy/Scanning equipment and charge card readers

· Adaptability to learn Cornerstone Software and other shelter-based software.

· 1-2 years of Customer Service experience

· 1-2 years of cash handling experience

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Required)
• Cash handling: 1 year (Preferred)

Ability to Relocate:

• Eatontown, NJ 07724: Relocate before starting work (Required)

Work Location: In person