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The Residential Program Manager will oversee the daily operation of the site; provide direct services as needed; provide on-call support for Residential services on a rotating schedule; ensure that support for persons served by program promotes and maintains independence, integration, coordination of services and choice and control by individuals we served. This position directly supervises the staff assigned to the site, assuring (1) competent service delivery, (2) follow through and (3) corrective action as necessary. This is an exempt position and is not subject to overtime. Specific days and hours are to be scheduled to assure adequate coverage of responsibilities, including supervision of staff on weekend, swing and night shifts. Schedule to be approved in advance by Program Director. Schedule to focus on needs of individuals served so may include evenings and weekends.
Ideal candidate will possess degree or similar certification in human services field. Minimum education requirements are a high school diploma and the equivalent of two years of college credit. Management and supervision experience is required. Education requirements may be offset by experience. Demonstrate a commitment to diversity, equity, and inclusion through personal growth, modeling inclusive behavior, and being a catalyst for change
-Must satisfy all pre-employment, post-offer processes, including (but not limited to): drug test, criminal history, possess or obtain a valid Oregon driver’s license, a dependable vehicle, proof of insurance and be willing to transport residents in return for mileage reimbursement;
-Must be eligible to drive agency vehicles under agency’s insurance carrier provisions;
-Successfully complete CPR and First Aid Certification training within ninety days of employment and maintain current certification thereafter;
-Demonstrate effective Management and Supervision skills;
-Demonstrate ability to plan, design, and implement changes as needed;
-Demonstrate effective time management and perform multiple projects within deadlines;
-Demonstrate acceptable judgment in oversight of assigned functions;
-Communicate effectively and professionally in both verbal and written form;
-Maintain professional conduct and image;
-Maintain effective working relationships with agency management team/departments;
-Maintain an accurate and current filing system;
-Demonstrate at least entry level computer usage skills.
Roles and Responsibilities:
-Participate in hiring process with Human Resources;
-Establish staff schedules and assignments in order to efficiently complete work;
-Provide training, feedback, and oversight necessary to ensure staff competency and completion of tasks;
-Regularly observe and monitor staff performance to ensure quality of support provided;
-Perform annual staff evaluations and provide at least monthly individual performance feedback;
-Perform coaching and disciplinary actions in conjunction with Human Resources Department;
-Ensure documentation of staff training;
-Provide on-call supervision for all Residential services on a rotating basis;
-Review and approve staff timesheets, billing information, and other documents before submission for payment.
Provision of Supports for Individuals served:
Provide oversight and ensure timely development of assessments and individual support plans. Review supports and systems to ensure promotion and emphasis of: (1) choice and control by the individuals served; (2) Self-initiation and self-monitoring systems that promote independence and control by individuals served; (3) Occurrence in functional settings; (4) Maintenance and generalization of skills; (5) least intrusive methods; (6) reduction of support needed over time, if possible; and (7) physical and social integration, especially making new friends and establishing new relationships.
-Perform entry, exit and transfer responsibilities per policies and OAR regulations;
-Oversee assessment of individual support needs at least annually;
-ISP development based on completed assessment
-ISP implementation, review: support and training activities and progress with staff at least quarterly, efficiency and consistency of approach, appropriateness of strategies and objectives, follow up and documentation of activities and reviews;
-Provide oversight for monitoring systems including: health, safety, dietary, financial, behavior, and incident reports;
-Provide quality assurance review and corrective action as needed.
-Ensure that site is kept clean and orderly in a manner that is both attractive and promotes health;
-Oversee cleanliness and general up keep of site;
-Ensure follow up implementation by staff;
-Maintenance of site both by staff of site and work order systems.
-Ensure that the site meets the health and safety standards developed by the safety committee and assess through monthly safety inspections.
Ensure that documentation systems are functional, as streamlined as possible, consistent with other sites, in compliance with procedures and rules and implemented as designed. Perform periodic review of records and documentation, including data for support activities, house logs, medication and medical records, incident reports, safety checklists, emergency evacuation records, etc. per individual support plans to ensure follow up, timely completion and compliance. Documentation must be organized and accessible for review at any time. Provide corrective action as needed.
-System oversight includes:
Therap documentation and other communication systems ISP data implementation
Logs and other communication systems
Medical (ex: MAR medical order forms, physician orders)
Safety (Ex. Fire drills, inspections)
Dietary (ex: menus, special diets)
Behavior Supports (Ex: functional analysis, plan, and follow up data)
-Maintain active communication, correspondence and positive, customer oriented working relationships, especially with individuals served and their family members. Provide supervision and guidance necessary to ensure that staff maintain positive, customer oriented working relationships;
-Maintain the confidentiality of persons served both in verbal communications and in sharing written material per agency policy and procedure. Provide training and oversight to ensure staff compliance;
-Comply with agency policies and procedures and pertinent monitoring agency rules and regulations. Draft and recommend changes in agency policy and procedure to ensure consistency with current practice and administrative rules as they change;
-Participate as a member of the residential management team;
-Participate in special projects, attend meetings, participate in training, and perform other duties as assigned and required by supervisor.
Responsible for supervision and monitoring of Direct Support Professionals .and other staff within this site.
Job Type: Full-time
Pay: $48,000.00 - $61,000.00 per year
Work Location: One location
100 - 200
The job skills required for Residential Program Manager include CPR, Confidentiality, First aid, Time Management, Communicates Effectively, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Residential Program Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Residential Program Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Residential Program Manager positions, which can be used as a reference in future career path planning. As a Residential Program Manager, it can be promoted into senior positions as a Top Community Development Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Residential Program Manager. You can explore the career advancement for a Residential Program Manager below and select your interested title to get hiring information.
If you are interested in becoming a Residential Program Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Residential Program Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Residential Program Manager job description and responsibilities
Communicating with other staff or volunteers quickly and effectively.
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Provide administrative oversight to all residential or program activities.
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Record and document program expenditures, sending all relative documentation.
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Maintain program practices, ensuring all operations meet relevant contractual and accreditation standards.
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Directly oversee and/or implement disciplinary actions in regards to staff or residents.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Residential Program Manager jobs
Programs are more effective, better managed, and more responsive to the community when an organization has good accounting and technology, high quality leadership, planning, and governance.
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Residents generally have a commitment to work, school, or volunteerism outside of the residential program.
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Keep up on all required DHS licensing/contracting paperwork.
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Develop, implement, and oversee the delivery of program activities.
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Plan, coordinate, and implement family-style meals and activities to help foster a sense ofhouse community.
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Step 3: View the best colleges and universities for Residential Program Manager.