Summary:

The Parts Expeditor will work closely with the customer service team to track and expedite open parts orders that are required by our dealers and customers. This position will be responsible for updating customers on the status of their orders and working with the procurement team to ensure parts are received in a timely manner.

Essential Duties and Responsibilities:

• Work with production control, production, and engineering to expedite difficult orders.
• Work with Parts Sales and the Planning team to expedite hot parts.
• Develop and maintain a parts “Hot list.”
• Work with planning to keep parts sales reps and customers informed with accurate availability dates.
• Run and manage an open order report and follow up with purchasing and planning teams.
• Run and manage an open delivery report and follow up with shipping so no part is left behind.
• Work with Engineering to set up and/or transfer part numbers correctly and efficiently.
• Order Management, review large stock orders for inventory control.
• Work with Documentation when errors are identified on parts manuals documentation.
• Work with the warehouse team to follow up on parts that have been waiting for storage locations and expedite as needed.
• Develop a working knowledge of Putzmeister Products
• Establish good relationships with many Putzmeister Departments
• Compile, record, and report project performance and progress to management and key stakeholders. Work with the Manager to develop KPIs.
• Perform additional duties as assigned or directed.

Qualifications:

• Minimum 2 years in a Customer Service Position
• Excellent communication and organizational skills
• Proven analytical ability
• Able to work with all levels of personnel from shop employees to executive staff
• Must have computer skills including knowledge of SAP transaction processing and Microsoft Office products.

Education/Certification/Training:

• High School Diploma or Equivalent
• On-the-job training
• Mandatory safety training (see “Total Compliance Management” program)

Physical Demands:

• While performing the duties of this job, the employee is regularly required to stand, walk, stoop, bend, and use hands to finger, handle or touch; frequently required to push and pull.
• Ability to regularly lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close, peripheral, and the ability to focus.

Work environment:

• While performing the duties of this job, the employee is in a typical office environment; occasionally exposed to noise, dust, and chemicals.
• Safety glasses/goggles must be worn at all times while in designated areas of the shop.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above information includes the general details necessary to describe the principal duties of the job identified and shall not be interpreted as a detailed description of all the work requirements that may be inherent in the job.

Benefits we offer:

• Comprehensive benefits (medical, vision, and dental insurance)
• Company paid Hospital Indemnity/Accident Insurance
• HSA – incentives for company contributions
• FSA Plans
• Company-paid Life Insurance
• Company paid Short term/Long term Disability
• Paternity Leave
• 401K plan with company match
• Profit sharing
• Company events
• Education Reimbursement
• Boot Reimbursement
• Uniform Program
• Employee discount program