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South Central Family Health Center is Hiring a Telephone Operator Near Huntington Park, CA
Full-time
Description
Title: Telephone Operator
Base Salary Range: $43,680-$45,760 plus benefits
FTE : Full-Time Non-Exempt
Our Mission: The Mission of South Central Family Health Center is to improve the quality of life for the diverse Community of inner-city Los Angeles by providing affordable and comprehensive health care and education in a welcoming and multi-cultural environment. To lead the way in health care in South Los Angeles, as the premier provider and employer of choice offering comprehensive, high quality, affordable, efficient, and culturally responsive services.
Responsibilities: The telephone operator is the first point of contact and is responsible for answering multi-line incoming calls, triaging calls, taking messages, and scheduling appointments. The telephone operator serves as a liaison between the caller and medical support staff.
- Operates multi-line telephone, ensuring that all calls are channeled to, and responded by the appropriate personnel.
- Effectively communicate with patients, physicians, and other staff both within the Clinic and at outside facilities providing accurate, timely, and responsive information.
- Responds to caller's requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Demonstrate courtesy and helpfulness toward patients and their families.
- Actively listens to patients and other callers to ensure the patient/caller will have a positive experience in our office.
- Serves as a liaison between patients and medical staff.
- Ability to establish and maintain effective working relationships with physicians, employees, and patients.
- Suggests and checks alternate spellings, locations, or listing formats to customers lacking details or complete information.
- Operates telephone system to advance and complete connections, including those for local, long-distance, pay telephone, mobile, person-to-person, and emergency calls.
- Performs clerical duties such as typing, proofreading, and sorting mail.
- Schedules appointments.
- Makes reminder calls for scheduled appointments.
- Makes recalls for patients needing follow-up medical care.
•High School Diploma or equivalent required.
•Vocational training in Office Administration, preferred.
•Demonstrated knowledge of the NextGen Electronic Health Record (EHR) system
•Bilingual/bi-literate English/Spanish preferred.
•Excellent oral and written communication skills
•Familiar with Medical Terminology
Top benefits or perks: As a team member at South Central Family Health Center, you'll enjoy competitive wages and generous benefits:
- Benefits: Health care, dental, life insurance
- 403 (b) Retirement plan
Job Summary
Full Time
$36k-44k (estimate)
05/29/2024
06/11/2024
scfhc.org
LOS ANGELES, CA
50 - 100
1981
JESS NORIEGA
$10M - $50M
Ancillary Healthcare
Related Companies
About South Central Family Health Center
For 40 years, South Central Family Health Center (SCFHC) has played a major role in filling the void for comprehensive health services in the historically underserved and uninsured population of South Los Angeles. The services provided directly address healthcare issues prevalent among geographically and economically disadvantaged individuals and families. Since its inception, SCFHC has been in the forefront committed to addressing healthcare disparities in a competent and linguistically appropriate manner. SCFHC has more than 230 staff members of which 30 are clinicians who provide the direct ...
medical services, treatment and care to patients. In 2002, SCFHC was designated as a Federally Qualified Health Center (FQHC) 330 Clinic. Such qualifications require adhering to strict Government standards of providing quality comprehensive service delivery and detailed reporting directly to the Federal Government. We have expanded service locations to the city of Huntington Park, Cudahy and opened a school based health centers at Jefferson High School (L.A.) and at the Elizabeth Learning Center (Cudahy) as well as improved our clinics to better serve our patients needs. We want to provide quality healthcare to you and your family and we are striving to do the best we can to make your experience a pleasurable one. SCFHC takes great pride in its leadership role as a community clinic and feels very fortunate to have talented Clinicians, Administrators, and a committed and visionary Board of Directors all working together for our patients. Collectively, we will set SCFHC on a path of continued growth and expansion by reinforcing our mission to provide high-quality primary care and education services to the residents in South Los Angeles and Southeast Los Angeles County and beyond.
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The following is the career advancement route for Telephone Operator positions, which can be used as a reference in future career path planning. As a Telephone Operator, it can be promoted into senior positions as a Receptionist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Telephone Operator. You can explore the career advancement for a Telephone Operator below and select your interested title to get hiring information.
If you are interested in becoming a Telephone Operator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Telephone Operator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Telephone Operator job description and responsibilities
A telephone operator typically performs tasks that cannot easily be automated.
02/03/2022: Greenville, SC
Collect calls normally require the assistance of a trained telephone operator.
02/13/2022: Peoria, IL
Most of the time, an operator can give both an address and telephone number for both new and established listings.
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On a daily basis, Telephone Operators perform clerical duties such as typing, proofreading, and sorting mail.
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May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Telephone Operator jobs
Switchboard operators are becoming less and less common as most companies have their communications handled by automated systems.
01/28/2022: Pueblo, CO
Phone operators are essentially customer service personnel, and need to have a certain set of skills.
03/03/2022: Fort Wayne, IN
Each telephone was wired to a telephone exchange established for a town or area.
04/16/2022: Mobile, AL
At the turn of the 21st century, the oldest parts of the telephone network still use analog technology for the last mile to the end user.
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Several large private telephone networks are not linked to the PSTN, usually for military purposes.
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Step 3: View the best colleges and universities for Telephone Operator.
