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The Student Life and Success Office includes the departments of Career Services, Counseling and Health Centers, Diversity, Equity, and Inclusion, Housing, Residence Life, Student Conduct, Student Involvement and Orientation, and the Dean of Students.
The Customer Service Representative III position will be responsible for a wide range of administrative and customer service-oriented tasks supporting the Student Life and Success Office. The employee will also support the Athletics department with several administrative tasks.
Specific job duties include:
The employee should possess:
It is essential that the employee has the ability to work both independently and collaboratively and maintain a high level of confidentiality, organization and professionalism.
Due to the position being student facing, re mote work is limited to one day per week during the academic year and two days per week during the summer months, per supervisor approval. Evening and weekend work hours may be necessary for special events and programs.
Serves as contact for internal and external customers and responds to complex inquiries and needs. Coordinates with others, resolves complex issues, and refers customers to appropriate personnel. Maintains records, details comments and complaints, and performs special projects.
Essential FunctionsThe Customer Service Representative III must be proficient in using a computer and keyboard and video communication technology (Zoom, Teams, etc.). Work is frequently conducted by email, telephone, in person, or using video communication technology. The ability to communicate in a clear, concise and professional manner is essential. The Customer Service Representative III must have excellent multi-tasking skills as the position acts as a central location or hub to service nearly all student needs at Pitt Greensburg.
Physical EffortThe position is primarily sedentary, however, some walking on campus to attend meetings and/or events is required.
The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.
The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.
Assignment Category: Full-time regularPI240234862
Full Time
$45k-55k (estimate)
05/27/2024
06/14/2024
pitt.edu
MANVILLE, RI
15,000 - 50,000
1787
Private
TONY BORGES
$1B - $3B
Consumer Services
University of Pittsburgh is an educational institution that offers undergraduate and postgraduate degree programs for students.
The following is the career advancement route for Customer Service Representative III positions, which can be used as a reference in future career path planning. As a Customer Service Representative III, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative III. You can explore the career advancement for a Customer Service Representative III below and select your interested title to get hiring information.