Job Opportunity: On-Call Coordinator

Objective

As an On-Call Coordinator, you will play a crucial role in ensuring the highest quality of service for our clients by managing various on-call duties. You will collaborate closely with Service Coordinators and provide support during weekend shifts.

Compensation

Weekday Evenings: $80.00
Full Days of On-Call: $120.00

Primary Responsibilities

• Uphold and reflect the core values of HI Southern Alaska, Inc., d.b.a. Home Instead.
• Prior to your shift, review the schedule with the designated Service Coordinator to identify potential issues.
• Ensure you have all necessary resources (laptop, tablet, phone, and paperwork) for on-call duties.
• Answer incoming calls in a friendly, professional, and knowledgeable manner, responding swiftly to client needs.
• Fill all client shifts according to office scheduling processes and communicate any changes to clients and Care Professional s.
• Contact backup personnel for input on client or Care Professional questions.
• Temporarily fill in on assignments until a replacement Care Professional is found.
• Report client and Care Professional concerns or problems to the owner or designated key player.
• Monitor and log client and Care Professional activities, following up as necessary in the operating system.
• Field new client and Care Professional inquiries over the phone and schedule care consultations.
• Log all activities during your shift and communicate them to designated key players.
• Return all resources to the office following your shift.
• Maintain open and effective communication with the owner, colleagues, and Care Professional s.
• Ensure that Home Instead standards are consistently met and upheld.

Secondary Responsibilities

• Participate in quarterly Care Professional meetings.
• Conduct care consultations as required.
• Perform additional duties as necessary.

Education & Experience:

• High school diploma or equivalent.
• One year of related business experience or an equivalent combination of education and experience.
• Valid driver’s license.

Skills & Abilities:

• Strong understanding of and adherence to Home Instead policies and procedures.
• Excellent oral and written communication skills with effective listening abilities.
• Ability to work independently, maintain confidentiality, and meet deadlines.
• Effective interpersonal skills, sound judgment, and good decision-making abilities.
• Discretion, integrity, and fair-mindedness consistent with company standards.
• Strong organizational and prioritization skills.
• Ability to build and maintain good working relationships with management, colleagues, franchise owners, and their staff.
• Professional appearance and demeanor.
• Proficiency in operating office equipment and HISC technology.
• Patience and congeniality on the telephone.
• Proficiency in Microsoft Word and Excel.
• Availability to work evenings or weekends as required.
• Capability to perform duties in a professional office setting.