Responsibilities & Duties:

• Greet and assist visitors with impeccable customer service. As the first point of contact, you are expected to be a welcoming, upbeat and friendly ambassador of the shelter.
• Responsible for the entire adoption process, including but not limited to promoting pets, shelter pet matchmaking, application review, interviewing potential adopters and using sound judgement to place the pet in the best and most appropriate home.
• Follow adoption guidelines and protocols in accordance with SASF policies and procedures.
• Provide information on SASF policies, values, mission, programs, and events, to the public.
• Give tours, meet-and-greets with animals and provide knowledge of the animals to potential adopters.
• Share behavior information and shelter approved training techniques with adopters.
• Manage and schedule, with the input of the training department, interactions of potential adopters with their animals.
• Willing and able to learn about animal behavior, and ways to deal with common challenges to match adopters with animals.
• Provide post-adoption support and resources to adopters to ensure successful integration of the pet.
• Follow up on adoption by phone once the animal has been placed into a new home.
• Maintain meticulous records including those for adoptions, follow-ups, and interactions with adopters, as well as intake data.
• Process intakes of stray and surrender animals, as well as output and return to owners.
• Capture photos of all animals at the time of intake.
• Coordinate surrenders with Behavior Training Department.
• Work effectively with Adoption team and all other departments.
• Assist with answering phones and animal database record keeping.
• Update animal records accurately and in detail.
• Prepare management reports as requested.
• Assist in walking, cleaning and socialization of animals if needed.
• Promote merchandise from SASF retail shop.
• Other related duties.