18 Help Desk Analyst II Jobs near me
Robert Half is Hiring a Help Desk Analyst II Near Allen, VA
Responsibilities
- Deliver quality customer service to internal clients by providing a single point to report problems or make inquiries
- Manage daily service delivery issues and undertake special projects as assigned
- Conduct first level problem determination using documented procedures and available tools
- Record problem symptoms and status information to communicate effectively with the Information Technology staff
- Ensure client satisfaction regarding calls to the Help Desk
- Log all client questions and problems and track them through to resolution
- Ensure timely escalation of client problems by documenting the impact to the client and assigning an appropriate priority and resolution target
- Provide specialized user support services including the timely diagnosis and resolution of problems and malfunctions to applications
- Support numerous types of issues in a full production environment including peripheral equipment such as scanners and printers
- Train employees in the proper operation and care of computer and peripheral equipment
- Maintain a working understanding of, and comply with, applicable banking regulations, operating procedures, technology issues, and security guidelines
Requirements
- Must possess comprehensive knowledge of Citrix Technologies.
- Proficiency in Database management and operations required.
- Expertise in EO/IR systems is a must.
- Must be comfortable with Lotus Notes.
- Strong familiarity with Microsoft suite of products demanded.
- Experience with Active Directory is essential.
- Must have a strong understanding of Computer Hardware.
- Skill in Configuration Management is necessary.
- Deskside Support experience required.
- Must have proficiency in Desktop Hardware.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit
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Job Summary
Contractor
$51k-64k (estimate)
05/27/2024
06/13/2024
roberthalf.com
Menlo Park, CA
>50,000
Related Companies
The job skills required for Help Desk Analyst II include Help Desk, Customer Service, Active Directory, Desktop Support, Computer Hardware, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Analyst II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Analyst II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Analyst II positions, which can be used as a reference in future career path planning. As a Help Desk Analyst II, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Analyst II. You can explore the career advancement for a Help Desk Analyst II below and select your interested title to get hiring information.
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