Job Summary

Job Title: Food Court Manager

FSLA Status: Salary

Supervisor: Store Director 

Provides leadership to food court associates in an effort to ensure an enjoyable shopping experience is consistently delivered and all company policies and procedures are being upheld. Contributes to store sales and profitability by effectively managing all aspects of the food court operations (Caribou coffee, pizza, Asian cuisine, and popcorn) to include but is not limited to: labor, expenses, stock levels, and guest service.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manages food court labor goals by creating associate schedules and collaborating with store leadership on daily/weekly/annual labor objectives
• Manages all aspects of food court gross profit goals, planning and shrink control
• Leads and reinforces Festival culture, guest service and performance expectations for all food court associates
• Responsible for the training and leadership of new food courtassociates
• Provides guidance and delegates duties to food court leads
• Develops associates by supporting professional goals and objectives
• Writes and conducts performance reviews of the food court associates
• Documents violations of company policies/procedures by food court associates and conducts the appropriate corrective action in collaboration with HR Manager and Store Director
• Delegates and oversees all tasks in the food court 
• Encourages teamwork through daily operations
• Ensures all department standards are being met in the food court
• Works with the Food Court Leads to ensure success for the entire food court operation
• Ensures correct signage is represented throughout the food court 
• Observes sales floor and back stock conditions; takes action to correct areas of opportunity
• Maintains appropriate inventory levels and ensures accurate pricing on products received and sold
• Ensures high quality product and service within food court to drive growth in sales
• Places orders with various vendors for special orders and holidays, utilizing item movement as needed
• Provides excellent guest services by addressing concerns, resolving issues and living the boomerang principle
• Assists all food court associates with daily responsibilities while leading by example
• Contributes to overall cleanliness of the café by maintaining, organizing, and cleaning work areas, shelving, and sales floor as needed
• Responsible for food court associates timekeeping and accuracy
• Timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
• Other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Education or equivalent combination of education and experience
• Previous experience leading a food court operation preferred
• Ability to lead and motivate a team
• Must posses great oral and written communication skills
• Knowledge of technology and the use of a computer
• Thorough knowledge of the retail food business, thorough knowledge of perishable department operations, and/or merchandising skills
• Ability to make timely and effective decisions
• Ability to deal tactfully and effectively with guests and all personnel
• Knowledge and understanding of all safety requirements and company safety policies
• Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises.
• Proper training and knowledge of the following equipment/procedures: Hand jack, slicers, baler, trash compactor, fryer, oven, grinders, and mixers
• Must be ServeSafe Certified

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Stand in place for a long period of time, bend, stoop, and kneel regularly
• Full range of upper body motion
• Lifting up to 50 pounds on a frequent basis
• May be exposed to extreme temperatures

WORK SCHEDULE

• The Food Court Manager is a full-time, salaried position
• This position may work a variety of shifts including days, nights, weekends, and holidays based on what business dictates

Company Overview

We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate 40 full-service supermarkets across the state of Wisconsin. At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs. Here are a few of the ways we support our associates: • Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!. • Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays. • Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility. • Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs. • Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety. • Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, we’re proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates “free” ownership in the company and an opportunity to share in Festival’s growth and success. Associates are given shares based on their years of service and earnings. At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.