Job Description

The Lead Dispatcher is a crucial support operations position with ultimate responsibility of each shuttle run being optimally scheduled and operated every single day. The Lead Dispatcher must take multi-tasking to a new level and must be able to handle significant pressure. Each Dispatcher must have better than average communication and organizational skills. The Dispatch Team Member is expected to be able to communicate on the phone and radio, schedule and dispatch using a computer, and track ridership using a computer.

Job Responsibilities

• Coordinate and process daily as well as special transportation events.
• Communicate needs as needed within this context.
• Direct and coordinate field transportation operations as directed by Dispatch Assistant Manager or as needed.
• Respond appropriately to needs communicated via radio and land-lines.
• Work with Transportation Manager to utilize complete productivity of shuttle at all times.
• Train new hires on POS system, overall safety, and job responsibilities
• Monitor and document departmental personnel with respect to process and procedures involving, but not limited to: radio calls and proper procedures, proper driver check-in and check-out / punctuality procedures, proper reporting procedures, proper notification of random and reasonable suspicion drug / alcohol test procedures.
• Assign and dispatch appropriate vehicle equipment per event.
• Work closely with all other transportation departments to ensure efficient and timely service for guests.
• Be first response for emergencies.
• Act as communication hub for management and staff during any emergencies Data entry as required including but not limited to all ridership data.
• Responsible for general knowledge of corporate environmental policies and procedures and how they relate to their job functions.
• Ensure that corporate policies and procedures are posted on bulletin boards
• Employee is responsible for knowing the environmental aspects and associated impacts of their job position.
• Employee will have no less than 1 performance review per season to include an evaluation of performance standards as they relate to work instructions addressing their department’s environmental aspects.
• Employee will be aware of environmental objectives and targets within their department and how the objectives and targets affect their job performance.
• Other duties as assigned

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Previous experience demonstrating an ability to organize, prioritize and process information.
• Must have good multi-tasking skills.
• Must have Supervisor/Team Lead experience of 1 year
• Demonstrated ability to attend to details and creative problem solving.
• Demonstrated good customer service skills.
• Proper phone etiquette.
• Demonstrated knowledge of effective oral and written communication skills.
• Demonstrated knowledge of basic computer skills, including MS Word and MS Excel.
• Ability to work unsupervised in a high pressure environment.
• Previous experience in a transportation related dispatch office preferred.
• Previous experience in office related work a plus
• Previous customer service experience helpful.

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.