Data Center Supervisor

Job ID

169948

Posted

05-Jun-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Data Centers, Digital & Technology/Information Technology

Location(s)

Boulder - Colorado - United States of America

**JOB SUMMARY**

This role provides on-site support for the provision and maintenance of DCS Information Technology (IT) services within the assigned Data Center environment. Serves as the first responder to investigate any issues or concerns relating to the Data Center systems. Activities typically include: conducting fault diagnostics/rectifying hardware failures and network channel connectivity; installing, relocating, and decommissioning of DCS IT equipment (servers, switches, routers etc); cable installation, hardware upgrades, and replacing failed components; and, overall general maintenance & housekeeping of the DCS IT services.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

Perform hardware installations (rack / stack) and cable installations (routing, terminating, structured cabling), including troubleshooting and testing. Also, perform hardware decommissions and cable removal. Coordinate DCS IT asset redundant power requirements with appropriate facilities staff to ensure proper load balance and fail-over capacity to avoid cascading failures.

Prepare and coordinate incoming/outgoing shipments. Compare packing lists with purchase details to ensure accurate make, model, and quantities are received and processed.

Perform remote hands support (e.g. power cycles, physical environment, and cabling inspections, swap out failed components, hardware upgrades, testing of copper and fiber cables, handling storage media, and enter troubleshooting commands).

Grant site access to vendors and/or escort 3rd parties requiring Data Center access for approved activities and ensure their compliance with site standards.

Carry out daily housekeeping checks of the data halls, and record findings.

Support Service Management and related processes (e.g., Service Request, Incident, Change) by creating, updating, approving, and closing associated assigned tickets.

Ensure that Method Statements and Risk Assessments are always prepared and used for all tasks undertaken -- completing safe working practices.

Ensure that Method Statements and Risk Assessments are prepared and used for all tasks undertaken - completing safe working practices at all times.

**QUALIFICATIONS**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**EDUCATION and EXPERIENCE**

High School Diploma/GED required, Associates Degree preferred. 2-4 years of experience in

computer science, Management Information Systems, business management or a related field.

Accredited training in the installation of copper and fiber structured cabling systems, preferred.

Previous experience of using Remedy, DCIM tools and BMS systems.

**CERTIFICATES and/or LICENSES**

None

**COMMUNICATION SKILLS**

Ability to comprehend and interpret instructions, short correspondence, and memos and ask

clarifying questions to ensure understanding. Ability to write routine reports and correspondence.

Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.

Ability to effectively present information to an internal department and/or large groups of

employees.

**FINANCIAL KNOWLEDGE**

Requires basic knowledge of financial terms and principles. Ability to calculate simple figures

such as percentages.

**REASONING ABILITY**

Ability to understand and carry out general instructions in standard situations. Ability to solve

problems in standard situations. Requires basic analytical skills.

**OTHER SKILLS and/or ABILITIES**

Ability to learn new technologies with an interest in expanding and applying this knowledge as

new emerge. A good understanding of fault diagnostic techniques including the use of handheld

test equipment.

Ability to lift up to 50 lbs.

An understanding of the Data Center environment, and the working restrictions applicable to such environments.

**SCOPE OF RESPONSIBILITY**

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

*Colorado Residents: CBRE carefully considers multiple factors to determine compensation, including a candidates education, training, and experience. The minimum salary for the Data Center Supervisor position is $67,000 annually and the maximum salary for the Data Center Supervisor position is $82,125 annually. The compensation that is offered to a successful candidate will depend on the candidates skills, qualifications, and experience. The application window is anticipated to close on July 3rd, 2024 and may be extended as needed. Or to express interest in similar roles, visit CBRE.com/careers.

**Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

**Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our companys success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccomodations@cbre.com or via telephone at 1 866 225 3099 (U.S.) and 1 866 388 4346 (Canada).

**NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)