Title: Manager, Clinical Operations

Employee Classification: Manager, Clinical Operations

Campus: University of North Texas - Health Science Center

Division: HSC-Health Systems

SubDivision-Department: HSC-Health Systems & Clinical Aff

Department: HSC-HSC Health Student Health-345820

Job Location: Fort Worth

Salary: Commensurate with experience

FTE: 1.000000

Retirement Eligibility:

About Us - Values Overview:

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000 students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an inclusive environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values at www.UNTSystem.edu.

Department Summary

HSC Health is the academic clinical practice for the Health Science Center. Focused on improving health outcomes to build a healthier community. HSC Health primary and multispecialty care clinics are located on the HSC campus in Fort Worth. Out care teams extend to local hospitals, surgery centers, and mobile and in-home care. HSC Health's interprofessional teams work collaboratively to achieve an optimized treatment plan tailored to the individual patient. Physicians, nurse practitioners, physician assistants, physical therapists, pharmacists, social workers, psychologists, specialized technicians, and nurses work together while intentionally integrating healthcare students, residents, and fellows to deliver care to our community.

Position Overview

The Manager of Clinic Operations will report to the Director of Clinical Operations and work in coordination with the Clinical Nurse Manager to administer and coordinate all clinical and business operations within HSCHealth Student Health and Priority Care clinics. The position requires in person work.

Minimum Qualifications

Bachelor's degree in business administration, nursing, or other closely related field and five (5) years related experience; or equivalent combination of education and experience.

Knowledge, Skills and Abilities

Communication and Language Skills: Ability to listen, understand, and assimilate a variety of information. Ability to read, analyze, and interpret contracts, regulations, and reports. Mathematical Ability: Ability to apply concepts and trend analysis to practical situations. Reasoning Ability: Ability to solve practice problems and to deal effectively with a variety of variables. Ability to interpret a variety on instructions, rules, and regulations furnished in written, oral, diagram, and schedule form. Other Skills and Abilities: Computer literate with the ability to use Microsoft Office; NexGen knowledge preferred.

Preferred Qualifications

Prior healthcare experience including management of teams, marketing / communications related experience, and NextGen EMR preferred but not necessary.

Required License/Registration/Certifications

Job Duties:

* % - Responsible for hiring, discipline, conflictresolution, and evaluations for clinical staff and other associated human resources functions for all employees directly supervised. Clearly communicates with staff and leadership. - ()

* % - Assists providers and senior management in establishing and implementing, productivity and performance goals for all employees directly supervised, as requested or assigned. Sets the clinic tone and example for all operational processes. Responsible for the effective oversight of patient flow and management of all patient scheduling and tracking. - ()

* % - Actively lead and participate in both department and clinic redesign activities to ensure the highest standards of behavior and performance are met. Responsible for leading cliniclevel OKR, quality related projects and strategic planning for clinic in coordination with Medical Director and Clinical Nurse Manager. Ensures compliance with all HSC Health/HSC policies and procedures. Serves as the key problemsolving and conflict resource for patient, provider, and staff complaints for areas of concern. - ()

* % - Coordinate department and clinic communicationfocused activities, including monthly staff meetings, regular and frequent leadership meetings, including meetings with HSC Health Leadership. - ()

* % - Financial Reporting and Documenting: Maintain clinical budget and review financial indicators, billing, reimbursement, and coding, and coordination to ensure budget is adhered to and revenue is maximized. Assist with the HSC Health budget preparation; Manage clinic supplies and purchasing; Understands, develops, tracks, and recommends staffing models. - ()

* % - Leads front desk operations to include successful onboarding and training, implement strategies to improve call management, optimize schedule utilization, and identify barriers and implement solutions to improve workflows and inefficiencies. - ()

* % - Marketing and communications lead on student health/priority care related events and campus needs as well as planning and executing strategies or events. Responsible for operational management of UNT Dallas Student Health Clinic and provides support or guidance to other related programs or partnerships. Leads projects and programs in coordination with HSC Health Leadership teams. - ()

* % - Perform other duties as assigned to meet the ongoing needs of the Department/Clinic. - ()

Work Schedule:

Monday & Thursday 7am-4pm, Tuesday, Wednesday & Friday 8am-5pm

Driving University Vehicle:

No

Security Sensitive:

This is a Security Sensitive Position.

Special Instructions:

Benefits:

For information regarding our Benefits, click here.

EEO Statement:

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, facilities and employment practices. The University of North Texas System immediately investigates complaints of discrimination and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.