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The Help Desk Specialist (HDS) provides internal and external support to CorVel users and CorVel customers. During a normal help desk request, a Help Desk Specialist will listen to the details of the issue, pose questions that will narrow down the issue and resolve or escalate the issue as needed. The Help Desk Specialist must document, track, and monitor issues to ensure a timely resolution. The Help Desk Specialist must possess excellent communication skills including verbal, written, and telephone etiquette as well as possess above average ability to interpret, analyze, troubleshoot, and resolve technical issues. The HDS must be decisive, conscientious, and interact well in a team environment. Must have a strong desire to learn and be able to follow policies and procedures. The HDS will work under general supervision. Candidate must have a strong working knowledge of and experience with computer hardware, software, connectivity, and peripheral devices in a diverse environment.
This is a remote role with an 8am - 5pm Pacific Time schedule.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
KNOWLEDGE & SKILLS:
EDUCATION & EXPERIENCE:
PAY RANGE:
CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.
For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.
Pay Range: $18.36 - $29.63 per hour
A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management
ABOUT CORVEL:
CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).
A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.
CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
#LI-Remote
Full Time
$56k-69k (estimate)
05/28/2024
06/15/2024
www.corvel.com
Irvine, California
3,000 - 7,500
Geoffrey Brennen
$200M - $500M
Business Services
Founded in 1987, CorVel provides comprehensive third party administration (TPA) programs to companies offering workers' compensation solutions. They are committed to reducing workers' compensation costs through proactive medical treatment plans and programs that allow injured workers to return to work as quickly as possible.
The following is the career advancement route for Help Desk Specialist I positions, which can be used as a reference in future career path planning. As a Help Desk Specialist I, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Specialist I. You can explore the career advancement for a Help Desk Specialist I below and select your interested title to get hiring information.