Salary : $67,685.30 - $82,274.27 Annually
Location : Santa Rosa, CA
Job Type: Full-Time
Job Number: 24/06-0007-O
Department: Transportation & Public Works (TPW)
Opening Date: 06/10/2024
Closing Date: 6/24/2024 11:59 PM Pacific
Bargaining Unit: 95
Position Information
Sonoma Public Infrastructure (SPI) seeks experienced professionals with exceptional supervisorial skill sets to fill two Office Support Supervisor positions.
Starting salary up to $39.42/hour ($82,274/year)* plus a competitive total compensation package!
Join Our Team
The Sonoma County Public Infrastructure (SoCoPi) Department leads the way to a safe and sustainable community by planning, building, managing, and maintaining Sonoma County's investment in quality services and infrastructure. The department's staff of 271 supports the County's critical transportation infrastructure, including bridges, roads, street lighting districts, and traffic signals as well as the procurement and maintenance of equipment, vehicles, and real estate; purchase of goods and services; management of an airport, public transit services, and various capital projects; operation and maintenance of four Veteran's buildings and four water systems within the unincorporated areas of Sonoma County; and maintenance of multiple solid waste disposal sites.
Front Desk Office Support Supervisor
Reporting to a Customer Service Manager, this Office Support Supervisor will be responsible for supervising four front desk Senior Office Assistant staff who provide internal clerical support as well as external customer service support for members of the public and employees from other departments. This Ofifce Support Supervisor position will ensure that all customer service tasks are done on time and to department standards. This position will also perform higher level clerical support such as performing document remediation, responding to public requests for information, and maintaining records in accordance with the retention schedule.
Road Maintanenance Office Support Supervisor
Reporting to the Road Operations Division Manager, this Office Support Supervisor will oversee office operations for the Road Maintenance Division and will have direct supervision of a yard clerk and may supervise extra-help yard clerks/office support as-needed. The position will be the lead for onboarding new yard clerks and training staff on proper usage of timekeeping and work-order management systems. They will be responsible for coordinating facilities operations requests for all road maintenance yards, as well as responding to Public Record Act requests. Other duties for this position include:

• Assisting with preparation and delivery of a variety of written correspondence on behalf of the Road Operations and other department managers
• Maintaining road closure listings on County website and GovDelivery services, including disaster response
• Maintaining and updating a variety of division procedure/reference documents
• Pulling requested reports from the work order management system
• Backing up yard clerks answering phone calls and other public support requests

In addition to being customer-service focused, detail-oriented, and having the ability to multi-task, the ideal candidates for these positions will possess:

• Experience interacting with clients and staff from diverse backgrounds
• Excellent written and verbal communication skills
• The ability to be a self-starter and work independently as well as part of a team
• Experience effectively supervising, training, and mentoring staff
• Expertise in team-building and promoting a productive work environment
• Intermediate proficiency with Microsoft Office Suite
• The ability to develop and implement process improvements to increase efficiency
• An aptitude for revising priorities to handle a varying volume of work while adhering to strict deadlines
• Empathy, tact, positivity, patience, and a great sense of humor

What We Offer
Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including:

• Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment
• Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
• Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
• County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee family health plan options
• Staff Development/Wellness Pay - Annual benefit allowances of up to $650 and ongoing education/training opportunities
• Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits
• Retirement - A pension fully integrated with Social Security
• Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment
• Student Loan Debt Relief - County employees may be eligible for through the U.S. Department of Education

Bring Your Commitment to Public Service to the County of Sonoma The County of Sonoma is the place to live, grow, and build your career legacy. When you join the County of Sonoma, you'll have the freedom to explore the beauty of our county - its picturesque coastline, majestic redwoods, historic towns, fine dining, award-winning wineries, and a wide variety of entertainment and cultural activities. For additional information about the beauty of our community and the valuable services and support that the County provides our communities, please visit and .
Sonoma Public Infrastructure (formerly the Transportation and Public Works Department) is currently recruiting to fill two full-time Office Support Supervisors. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment.
*Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the and our
APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED.
Minimum Qualifications

Experience and education: Any combination of formal coursework, and training which would provide an opportunity to acquire the knowledge and abilities listed. Work experience and academic or vocational education, training which provides an opportunity to acquire the knowledge and abilities listed. Normally, three or more years of practical work experience in an office environment including experience as an office support lead worker coupled with course work in secretarial skills, office management and supervisory techniques will provide this opportunity.
License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.
All positions require considerable ability to operate a personal computer and multiple software programs.
Knowledge, Skills, and Abilities

Considerable knowledge of: department relationships, organization, programs, services and functions to proficiently plan, prioritize, coordinate, implement, direct, review, evaluate and perform work assigned to an office support section; government or department codes, ordinances, laws, regulations, procedures, precedents, policy decisions and written format, in order to carry out office support and minor administrative functions; research, analyze and resolve specific work problems; assess accuracy and acceptability of work performance and procedures; modify work procedures and interpretation of guidelines; work practices, procedures, step-by-step sequences and timetables, in order to schedule work and resolve problems associated with the completion of minor administrative and office support duties; coordinate functions assigned to the section with other sections; the use of electronic information equipment and specific systems as used within the department.
Ability to: plan, prioritize, review, direct, implement, evaluate and perform work assigned to an office support section; understand, weigh and apply regulatory, office practice and procedural guidelines to a variety of unrelated situations; initiate and complete office support and minor administrative duties independently; make frequent and logical decisions related to the interpretation and application of regulations, laws, precedence and procedures, which may be conflicting, ambiguous or incomplete; establish and maintain cooperative working relationships with co-workers; evaluate employee work performance and suggest alternative work methods or special training to resolve work problems or improve work; carry out projects with minimal instruction and good judgement in recognizing scope and authority in providing supervision to an office support section; deal in a courteous and factual manner with the general public; use judgement and discretion in exchanging information; perform a variety of minor administrative duties related to the compilation and summary of budgetary, expenditure and revenue appropriations, expenditures, adjustments, transfers and estimates, personnel and payroll records, requisition, distribution and maintenance of inventories; workflow, workload, production output reports; a variety of similar control, statistical and account records for the section supervised; understand and carry out written and oral instructions; relieve office support staff of assigned duties as needed; use electronic information equipment and specific systems as used within the department.
Selection Procedure & Some Helpful Tips When Applying

• Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
• You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions.
• You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
• Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.

Please visit to review more detailed information about the hiring process, including the application process, examination steps, and department selection process.
APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED.
Responses to supplemental questions will or may be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient and therefore may not be scored.
The selection procedure will consist of the following examination:
An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria:

• Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions.

Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates.
ADDITIONAL INFORMATION
A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants.
Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the to determine the requirements for this position.
HOW TO APPLY
Applications are accepted online at Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted.
The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need.
HR Analyst: DP
HR Technician: EV
IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions.
COUNTY OF SONOMA BENEFITS: GENERAL*
These are some of the excellent benefits the County offers:
Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment.
Health Plan : Choose from nine health plans (three HMOs, three deductible HMOs, and three HSA-qualifying plans) with a generous County contribution to the premium (the contribution amount varies by bargaining unit). For more information, please see the appropriate MOU).
Retirement: Fully integrated with Social Security. For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit
IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum.
Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits.
Student Loan Debt Relief: County employees may be eligible for through the U.S. Department of Education.
Plus excellent dental, vision, disability, life insurance, professional development, and more.
For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331. Additional details about benefit and compensation packages can be found in the MOUs located at For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to or, contact the Human Resources' Risk Management-Benefits Office at or (707) 565-2900.
*IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice.
01

How did you first learn about this opportunity?

• Careers in Government
• College or University
• County of Sonoma Human Resources Office
• Craigslist
• DiversityJobs
• Employee of Sonoma County
• Facebook
• Glassdoor
• GovernmentJobs.com
• Handshake
• Hispanic Chamber of Commerce of Sonoma County
• Indeed
• Instagram
• Job Fair
• Latino Service Providers
• LinkedIn
• Los Cien
• Press Democrat
• sonoma-county.org/www.yourpath2sonomacounty.org
• Start Here!
• X (Twitter)
• Veterans Services Office
• Women's Organization or Group
• Other Internet Site
• Other Publication

02

Please indicate if you would also be interested in future part-time or extra-help (temporary, intermittent, or seasonal employment) positions should they become available. Check all that apply.

• I would also like to be considered for future part-time positions
• I would also like to be considered for future extra-help positions
• I am only interested in full-time positions

03

This eligible list may be used for future bilingual (English/Spanish) positions. Please indicate if you are interested in bilingual positions, and your level of proficiency.

• Yes, I have basic (conversational) English/Spanish bilingual skills
• Yes, I have fluent (reading, writing, and conversational) English/Spanish bilingual skills
• No, I do not have English/Spanish bilingual skills, and/or I do not wish to be considered for a bilingual position

04

For this question and all subsequent questions provide sufficient information to allow for a thorough evaluation of your qualifications. Responses to supplemental questions may be scored using position-specific criteria and may be reviewed by hiring managers.
Please describe your three or more years of practical work experience in an office environment as well as any coursework and/or training you have completed in secretarial, legal processing, office management, supervisory techniques, and/or a related field.
05

Please describe your experience leading other people. Detail the specific responsibilities you performed regarding:

• Developing/mentoring employees
• Staff selection/hiring
• Planning work assignments
• Performance management
• Progressive discipline

06

Please describe your experience explaining rules, policies, and/or procedures to a customer. Provide an example of when you provided excellent customer service support and describe the customer's needs, your approach to addressing the situation, and the outcome.
07

Please describe your degree of proficiency (beginner, intermediate, advanced) using the following programs/software applications, and provide examples of the types of work products you have generated with them:

• Word
• Excel
• Outlook
• Other, relevant applications and/or database systems (please list)

Required Question