Background
Parking and Transportation Services is a self-supporting unit of the University of Minnesota within Auxiliary Services. The department is responsible for the administration, operation and maintenance of reliable and efficient transportation services on the Twin Cities campus including transit, parking, fleet, streets, walkways and way-finding. PTS supports alternatives to the single-occupant vehicle and promotes programs to encourage the University community to walk, bike, carpool, or take the bus. The department handles compliance documentation for all University vehicles or licensed equipment and administers the fuel credit card, vehicle insurance and safety, and employee driver training programs.
PTS Mission
Facilitating safe and effective integrated transportation systems that provide services for pedestrians, bicycles, transit and vehicles.
Responsibilities
55% Manage Parking Access Revenue Control System (PARCS) performance and operations
* Determine parking usage in facilities based on supply and demand
* Enforce policies and procedures.
* Utilize departmental PARCS to monitor space, adjust counts and provide usable space to all users of parking facilities.
* Inform the operations leadership of problems, complaints, and unusual occurrences.
* Operate and effectively use the department's technology including scheduler, electronic payroll and parking access control systems, supervisory reports in AS400, ticket tracking system, financial reconciliation system, Windows operating system, MS Office (Word and Excel), Google Suite, and other systems.
* Work with the PARCS vendor to provide feedback and direction with regards to site functionality, customer experience, and PTS staff needs
o Evaluate site specific concerns and develop plans to mitigate or eliminate potential problems
o Report/Coordinate issue entries into vendor ticketing system.
o Test equipment
o Assist with parking app implementation
* Serve as point-of-contact for the following areas:
o Parking validations
o Parking reservations
o Parts management system
o Equipment communication/camera placement and operations
o Attendant/operations support specialist procedures
* Coordinate and assist with other sub-projects
o Training outline and plan
o Customer communications
o PTS staff communication
* Perform on-the-spot training or coaching as necessary.
* Respond to any reports of malfunctions and troubleshoot potential causes of malfunctions.
o Report malfunctions and issues that cannot be solved.
o Ensure that adequate supplies and tickets are available for their area's facilities.
* Monitors video system for issues and maintenance concerns in University parking facilities.
20% Supervise operations support specialists
* Manage the operations support specialists, including schedule management and coverage.
* Alter assignments to maintain appropriate coverage on a day-to-day basis to attend to service needs.
* Interview and hire operations support specialists.
* Orient, train, coach, discipline, and evaluate staff in the operation of parking facilities.
* Administer labor contracts, and University and departmental policies.
* Recommend changes to the master staffing plan.
* Schedule and lead bi-monthly operations support specialists meetings.
* Follow department protocol for dealing with emergencies including notification of attendants and closeout procedures.
15% Provide customer service to patrons utilizing parking facilities
* Deal effectively with difficult customers to resolve problems.
* Work to find the best parking solution for customers or direct them to appropriate personnel or resources.
* Look for ways to improve efficiency and service levels.
* Attend training sessions or seminars to improve performance.
* Report any recommendations for changes in policies and/or operating procedures to operations leadership.
* Serve as back up to call center functions as needed.
* Assist with other parking functions, including events, as needed
* Attend meetings and follow up with customer departments regarding parking needs.
10% Fiscal Management
* Coordinate the verification of EFS-based translation and arrange for the collection of payments.
* Work in connection with the departmental accounting staff to investigate cash control. procedural problems, errors, and potential theft.
* Conduct spot audits or other types of audits when requested.
* Work with customer service to ensure proper cash handling procedures are followed.
Work Environment
Work is performed in both an office and field environment.

Minimum Qualifications
* BA/BS with at least 2 years of experience or a combination of related education and work experience to equal six years; position involves comparing, verifying and reconciling data to help department achieve overall objectives.
* Two years of experience in the operation of parking facilities with at least one-year involving supervision.
* A valid driver's license is required.
Preferred Qualifications
* Ability to identify departmental priorities and make decisions to ensure work efforts and resources are employed appropriately.
* Ability to establish effective working relationships with a diverse customer base and work force.
* Experience leading effectively and working collaboratively with staff in a unionized setting.
* Personal characteristics that distinguish the incumbent as being an effective leader: team builder, customer-driven, decisive, results-oriented, and committed to improvement.
* Highly developed conflict management, negotiation and problem resolution skills.
* Proven written, verbal, interpersonal and persuasion skills.
* Ability to balance multiple work demands and to thrive in a changing environment.
* Knowledge of large-scale parking operations principles and practices; knowledge of parking systems including parking access control software and hardware, AS400 systems, and related systems is desirable.
* Well-developed computer proficiency in effectively using MS Office Suite software for work initiatives.
* Skill in using computerized scheduling software to track personnel.

Working at the University

At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.

The University also offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost

Please visit the Office of Human Resources website for more information regarding benefits.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).