Deputy CIO

Austin TX

Hybrid Schedule

Essential duties and responsibilities include the following. Other duties may be

assigned.

1. Contributing to technology roadmap.

2. Leading and successfully completing technology transformation projects aimed at

improving operational capabilities with minimal supervision. Success means full

scope of work completed on time, within budget and aligned with established

acceptance criteria.

3. Partnering with peers both within and outside of the IT department to accomplish

shared goals.

4. Participating in defining goals for the teams reporting to the Deputy CIO and the

broader IT organization.

5. Ensuring team goals are met and projects are successfully completed (teams are

meeting established operational targets)

6. Reporting data in various formats showing the performance of IT functional areas

and making recommendations for changes/improvements as needed to enhance

performance.

7. Providing leadership and coaching for the teams reporting to the Deputy CIO

8. Leading teams (directors and their reports) in the creation and/or refinement of

service catalogs, operating procedures, service and operating level agreements

(SLAs/OLAs), and success metrics.

9. Providing strategic recommendations for solving technology problems.

10. Establishing and managing relationships with 3rd party product and service

providers as needed to accomplish defined goals.

11. Acting as technical sponsor for all major technology projects within your areas of

responsibility.

12. Ensuring technology project requirements, scope, budgets and timelines are

well-defined.

13. Ensuring technology projects are well-managed and are being executed as per

established expectations.

14. Effectively building both operational and project teams.

15. Administrative aspects of people management including, but not limited to absence

approval, performance management, hiring and termination.

16. Managing the operating budget for the operational teams as well as budgets for

applicable projects.

17. Establishing and/or maturing formal standards and practices in the following areas:

a. ITIL-based IT Service Management (request and incident management)

b. Management of various configuration items

c. IT change management

Knowledge

● Working knowledge of a wide range of technologies, including modern IT

infrastructure solutions, enterprise business systems, and software development

practices is a must. This should include knowledge of and experience supporting:

a. On-premise data centers

b. Cloud-based infrastructure

c. Various types of network and telecommunications technology

d. Continuous improvement based software development

e. Top tier enterprise business systems (eg. industry leading ERPs, CRMs, Data

environments, etc.)

● Knowledge of the ins and outs of assessing managed technology service needs and

selecting managed service partners.

● Knowledge of best-practices in information security as it relates to both back-end

systems as well as front-end software and data solutions is a must. Working

knowledge of technology budget planning and budget management concepts is

critical.

● Knowledge of standard accounting practices.

● Knowledge of formal PMI-based project management practices.

● Strong knowledge of ITIL-based IT Service Management (ITSM) concepts.

● Strong knowledge of best-practices in technology infrastructure management

Skills

● Extremely strong people management skills are required, specifically managing

people managers (directors, managers, etc.)

● Demonstrated expertise in IT project planning, development and implementation.

Must be able to own multiple initiatives as a project sponsor and see them through

to completion.

● Managing external partners in the completion of project work as well as outsourced

operational work.

● Strong business and financial acumen.

● Demonstrated expertise in multiple aspects of technology management, including

networking, storage and server management, data management and application

management.

● Excellent analytical, conceptual thinking and strategic planning skills.

● Influencing skill, including the ability to show the business value of technical

initiatives or extrapolate conceptual technical solutions for business problems such

that non-technical audiences can see that value.

● Excellent presentation skills.

● Must be a self-starter who can not only operate with minimal direction, but who

can also bring new ideas to the table and successfully lead and complete approved

initiatives with minimal supervision.

● Maintaining an established work schedule.

● Effectively using interpersonal and communications skills.

● Effectively using organizational and planning skills with attention to detail and

follow-through.

● Maintaining confidentiality of work-related information and materials.

● Establishing and maintaining effective working relationships, including the ability to

coordinate the work of others.

Required Work Experience

● Ten years of experience in IT roles of progressively increasing responsibility.

● Five years of related work experience leading an IT organization of at least 50

individuals.

● Five years experience in a technology leadership role where both project and

operational budgeting was a key component of the job.

Required Education

● Bachelor's degree

● Experience cannot be substituted for required, applicable educational level.