Job Title: User Support Analyst
Location: Raleigh, NC (Onsite)
Position Type: Contract with Possible extension
Duration: 12 months
Job Description:
Short Description:
User Support Analyst II- General on-site IT support for client employees using a ticketing based system.
Employees may provide support for hardware, applications, operating sys and imaging.
Complete Description:
The User Support Analyst is a second level resource with specialized knowledge and experience in touch-maintenance and setup of the desktops, networking and troubleshooting. The Technical Specialist has an overall knowledge and understanding of managing customer expectations while serving as a strong base for technical expertise in a Windows and Office 365. Demonstrates expertise in conveying technical and functional concepts for a specific technical specialty. Identifies improvements to project standards to achieve high quality services/ products. Able to identify best practices and standards for the use of the product. Delivers support and design for industry specific applications that require integration with statewide systems or applications. Interacts with executive level business users or technical experts.