Location: Local to Boston/Waltham. 3 days onsite. Hybrid

Job Title: Senior Project Analys t

Duration: 11 months

Description-We are seeking a talented and experienced business analyst/project manager to lead the development of our soft services and consolidation center programs. The role involves supporting project life-cycles, developing SOPs, PM schedules and training programs, and working closely with cross-functional teams and service providers. The ideal candidate should have a strong background in business analysis, project management, and a history of creating effective SOPs and training programs.

Typical Accountabilities-

The Senior Project Analyst is expected to perform at Capable level in the following:

Role Overview & Responsibilities:

• Key player in the development and enhancement of soft services and consolidation center.

• Translate specific business and end user needs into actionable plans.

• Define the scope and objectives of various services and projects.

• Develop innovative service offerings based on market trends and end user needs.

• Support the entire life-cycle of a project, including creating and maintaining project plans and establishing timelines.

• Ensure successful implementation of soft services programs by working with cross-functional teams and service providers.

• Monitor project progress, identify and mitigate potential risks.

• Conduct regular meetings with stakeholders for updates and feedback.

• Evaluate program performance and drive continuous improvement.

• Develop and write standard operating procedures (SOPs), preventive maintenance (PM) schedules, and training programs.

Collaboration & Stakeholder Engagement:

• Work closely with various stakeholders to gather requirements such as SOPs, PM schedules, training programs, and third-party agreements.

• Facilitate communication between technical and non-technical teams.

• Coordinate with external vendors and partners to support program development.

Skills & Competencies required:

• Strong analytical skills for market trend analysis and end user needs assessment.

• Project management skills for supporting project life cycles.

• Excellent communication skills for stakeholder engagement and team collaboration.

• Creative problem-solving and decision-making skills.

• Proven experience in business analysis and project management, preferably in the service industry.

• Strong understanding of soft services and customer experience management.

• Experience in warehousing and delivery logistics a plus.

Additional

• Ensures that all work is carried out with regards to standards and external regulations.

• Ensures efficient and effective management of project information, quality of data and integrity of information supplied.

• Works within the governance structure of the KSQ program

Essential

• Experience of using business analysis tools/techniques to design and deliver business change

• Strong engagement, communication and facilitation skills, including presentation and influencing skills

• Experience of working in a regulated environment

• Experience of working with third party suppliers/vendors

• Evidence of excellent communication skills and building excellent relationships internally and externally Business acumen

• Customer Focus

• Stakeholder Management

• Business Process Management

• Requirements Management

• Office Presence required in both Waltham and Cambridge

Desirable

• Degree in relevant discipline or formal certification in business analysis practice

• Exposure to Agile Methodology

• Experience of working in a global organisation

• Pharmaceutical business awareness//business domain knowledge

• Experience of working in Greater Boston area, ideally in Kendall Square