• In accordance with Crown Standard Operating Procedures (SOPs,) lead the day-to-day activities of the linen distribution department including:
• Onboarding, training, and coaching of employees;
• Ensuring staffing meets the needs of the customer;
• Seeking out opportunities to improve utilization of linen.
• Coordinating with plant, fleet, and service personnel to ensure high-quality products are served to the customer in an efficient manner.
• Act as the primary representative of Crown during customer interactions.
• Receive both positive and negative feedback regarding personnel, product quality, and service levels;
• Follow-up with customers with a resolution after a concern is documented;
• Propose new business opportunities to increase Crown's presence in the facility.
• Maintain accurate and appropriate inventory levels. Tools used for this function include:
• Internal inventory tracking software;
• Hand-counts of physical inventory levels;
• Routine audits of distribution points throughout the facility.
• Seek collaboration and/or assistance from senior managers at Crown when needed to resolve any issues.
• Must keep exceptional records regarding customer contacts, customer service issues, and details of resolution.

• Any other duties as assigned or deemed necessary.
• Must be willing and able to work with both clean and soiled linen in accordance with Crown policies and procedures.

• 3 years outside management experience
• Exceptional professional presence
• Exceptional problem-solving skills to resolve both customer and employee issues
• Proficiency in Microsoft Office products
• Comfortable in a team-based environment
• Bachelor's degree preferred

• Employees' work schedules;
• Quantities and schedule of linen to be delivered to the customer.

• Must have a valid Driver's License.

• The Distribution Manager position is a "working manager" position. The incumbent can expect to:
• Walk 3-5 miles per day
• Load/unload linen from transportation devices by reaching, bending, and lifting;
• Push/pull linen transportation devices that weigh in excess of 500 pounds;
• Encounter, and be expected to safely handle, soiled healthcare textiles;
• Spend 30-90 minutes per day in an office focusing on data entry, documentation, and other administrative responsibilities;

Job Industries

• Retail