Serves as a primary point of contact between patient and health care team to anticipate and appropriately address patient questions and concerns.

Confirms patient understanding of primary care physician (PCP) assignment and educates patient on available tools, resources, appropriate and new services available.

Conducts patient outreach to facilitate patient understanding of healthcare systems and services through the use of standardized scripts including mailings of welcoming packages, needed materials and thank you letters.

Initiates data gathering through record review and telephonic outreach to complete timely and accurate documentation of appropriate care management forms for selected patient population.

Ensures timely outreach to selected patient population and provides hand-...Health, Advocate, Medical Assistant, Microsoft, Remote, Customer Service, Healthcare

Last updated : 2024-05-20