Job Summary : Oversees and is accountable for the store operations ensuring maximum sales and profitability through effective customer service, merchandising, inventory management, expense control, personnel management / training, managing operating costs and minimizing shrinkage.

Essential Job Duties and Responsibilities : (Additional duties may be assigned) Performs duties in a safe and efficient manner consistent with store safety policies and procedures.

Creates action plans for opportunities in store. Ensures that store maintains outstanding customer care standards by providing a friendly environment that treats each customer as a guest with respect and courtesy while providing them with quick and friendly service.

Responds to customer’s questions, resolves problems and needs in a friendly, accurate and timely manner. Monitors store quality, cleanliness, stock levels, merchandising, sales growth, and profitability by analyzing operating reports, payroll sales reports, shrink reports, and taking appropriate action to improve performance.

Creates and monitors effective work schedules for all store personnel to ensure consistent application of courtesy and service to customers while minimizing personnel costs.

Implements plan to maximize sales to meet or exceed budgets. Regulates shrinkage, expenses, payroll, and report variances as requested.

Ensures compliance with all store policies and procedures and supports store loss prevention efforts through meetings, audits and corrective action plans as required.

Implements a regular and effective housekeeping program throughout the store. Continually evaluates and reacts to performance issues and actively recruits as necessary.

Ensures that accurate records are maintained in tracking margins, markdowns, in-store use of merchandise, voids, and refunds on outdated, damaged or spoiled merchandise write-offs.

Ensures that product rotation procedures are rigidly observed and that merchandise is of optimum freshness and quality. Maintains stock levels, inventory, and stock rotation to required level.

Supports store loss prevention efforts through meetings, audits, and / or corrective action programs. Maintains effective security standards and procedures for all area within the store.

Maintains high standards of employee morale and promotes an atmosphere of cooperation. Participates in on-going training activities to increase personal skill level, improving overall store operations and customer service.

• Supervisory Responsibilities : Supervisory responsibilities include recruiting, interviewing, selecting staff and making hiring recommendations;
• planning, scheduling and assigning work; checking and approving work; recommending salary adjustments; making effective recommendations regarding promotions, making effective recommendations regarding unsatisfactory employees;

making final decision to terminate unsatisfactory employees. Education and Experience : High school diploma or GED required At least 5 years retail experience in a supermarket industry preferred Basic personal computer skills that include the ability to send / receive email messages, post information to a database or spreadsheet, and perform basic word processing, bookkeeping, and / or data entry.

Equivalent combination of experience and education. Knowledge, Skills, and Abilities : Must possess excellent customer service skills Strong leadership skills Merchant mentality Self-starter Excellent supervisory skills and the ability to motivate, coach and lead diverse employee groups In-depth knowledge of all aspects of store management and operations Ability to analyze and solve problems Ability to handle and resolve customer complaints and concerns Ability to work evening and / or weekend hours Ability to establish priorities, work independently and meet store goals and objectives Ability to check, count, and verify numbers Possess good organizational skills and detail orientation High degree of personal integrity Customer service experience.

Comprehensive working knowledge of all aspects of store management and operations Ability to handle and resolve recurring problems Ability to work evening and / or weekend hours.

Ability to establish priorities, work independently and meet store goals and objectives. Physical and Mental Requirements : Ability to stand for extended periods of time, climb, balance, stoop, kneel, crouch, crawl, reach, sit, walk, push, pull, lift, use fingers, grasp, feel, talk, hear, and perform repetitive motions.

Ability to exert up to 50 pounds of force occasionally, and / or up to 20 pounds of force frequently, and / or up to 10 pounds of force constantly to move objects.

Close mental and visual attention required to perform work dealing primarily with preparing and analyzing data and figures, performing accounting work, using a computer terminal, and / or extensive reading.

Environmental Conditions : The store manager is exposed to inside and outdoor weather conditions, extreme cold, dust and / or dirt, oils, chemicals, fumes, odors, and unpleasant tasks such as handling garbage. Powered by JazzHR

Last updated : 2024-05-30