SUMMARY:

The Data & Performance Analyst will play a crucial role in our workforce development efforts by collecting, analyzing, and interpreting data related to our programs and services. This position requires a detail-oriented individual with a strong analytical mindset and the ability to turn data into actionable insights. The Data & Performance Analyst will contribute to our organization's success by ensuring data accuracy, monitoring program performance, and helping drive informed decision-making.

 Responsibilities:

1. Adheres to the mission of SERCO.

2. Data Collection: Collect and maintain accurate and comprehensive data related to workforce development programs, including participant demographics, employment outcomes, and training metrics.

2. Data Analysis: Analyze large datasets to identify trends, patterns, and key performance indicators (KPIs) to assess program effectiveness and impact.

3. Reporting: Prepare regular reports and dashboards to communicate program performance to internal stakeholders, funders, and partners.

4. Performance Metrics: Develop and maintain a set of performance metrics and benchmarks to evaluate the success of workforce development initiatives.

5. Data Quality Assurance: Ensure data accuracy and integrity through data cleaning, validation, and documentation processes.

6. Continuous Improvement: Collaborate with program managers to identify areas for improvement and provide data-driven recommendations to enhance program outcomes.

7. Research and Benchmarking: Stay current with industry best practices, research, and trends in workforce development to inform program enhancements.

8. Compliance: Ensure that data collection and reporting activities comply with all relevant regulations and reporting requirements.

9. Performs other duties as assigned

Qualifications:

- Bachelor's degree in data analytics, statistics, business, or a related field (Master's degree preferred).

- Proven experience in data analysis, preferably in the context of workforce development or a related field.

- Proficiency in data analysis tools and software such as Microsoft Excel, SQL, R, Python, or similar.

- Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.

- Excellent communication skills, with the ability to present complex data findings in a clear and understandable manner.

- Detail-oriented with a commitment to data accuracy and quality.

- Familiarity with workforce development programs and industry trends is a plus.

- Experience with data visualization tools like Tableau or Power BI is a plus.

DESIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent oral and written communications skills (Bi-lingual preferred, English/Spanish).
• Excellent writing and presentation skills.
• Knowledge of business practices, administrative procedures and personnel development.
• Knowledge of E-commerce principles and applied technology.
• Knowledge of relevant federal, state, and local regulations affecting workforce center operations.
• Knowledge of computer software and data systems.
• Knowledge of community employers, stakeholders, demographics, and resources.

Must have Physical demands and work environment:

The physical demands and work environment characteristics describe here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• PHYSICAL DEMANDS:While performing duties of the job, employee is occasionally required to stand; walk; sit; for long periods of time. Employee must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up display area.
• WORK ENVIRONMENT: Fast paced, demanding physically and mentally, will be in constant communications.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.