Top 3 skills:

(1) fraud review background / KYC / underwriting background

(2) customer service

(3) attention to detail

Overview:

• The Fraud Disruption Team is seeking a highly skilled and engaged individual with a passion for customers and staying one step ahead of losses.
• The ideal candidate should have a solid understanding of risky behaviors and patterns, chargebacks, and financial records, such as invoices, balance sheets, and bank statements.

Primary Responsibilities:

• Applies defined procedures to independently investigate, analyze, and resolve queued fraud and financial risk issues.
• Works with limited instructions on defined risk cases.
• Makes outbound calls to customers to validate payment transactions.
• Writes complete, succinct and accurate case notes.
• Provide empathetic, accurate, and efficient resolutions to very complex and escalated customers.
• Handles questions or escalations on suspected fraud from other business units.
• Allowed discretion in waiving specific company policies such as pricing and timing.
• Maintains or exceeds established standards for investigation procedures.
• Works on special projects as needed
• Takes feedback recommendations on process improvements, while also identifying areas where improvement is needed and contribute to make necessary changes.
• Escalates infrequently and only for the most complex, unknown issues.
• Works with team to share best practices and idea on fraud prevention techniques

Required Experience:

• Experience in risk mitigation within the payments industry (2-4 years preferred) with the ability to identify the behaviors and signs of risky financial transactions or accounts.
• Excellent research and investigative skills.
• Proficient use of technology with exceptional internet research skills.
• Ability to make independent and sound decisions and think on your feet in a dynamic environment.
• Ability to partner and work seamlessly across the team to effectively document and share problems, opportunities, and solutions.
• Ability to successfully manage time to meet tight deadlines.
• A self-starter who works independently and resolves issues with minimal supervision.
• Excellent interpersonal, written, and verbal communication skills.
• Communicates (verbal and written) complex issues in ways that the customer easily understands and can successfully apply the solution.
• Ability to manage multiple priorities in fast-paced, high-volume environment
• Working knowledge of Microsoft Office suites (Word, Excel, PowerPoint) and/or Google Suite (Docs, Sheets, Slides)
• Positive attitude and team player who demonstrates client’s values.
• Enjoys staying on top of breaking fraud schemes/ trends.