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User Operations Specialist
$86k-108k (estimate)
Full Time
5 Days Ago
The Predictive Index is Hiring an User Operations Specialist Near Westwood, MA
PurposeThe Predictive Index—the talent optimization leader—is an award-winning best place to work (Inc., Glassdoor, Boston Business Journal, The Boston Globe).
Our mission is “Better work, Better world,” and we take great pride in PI’s power to supercharge workplace relationships and culture to achieve the unthinkable. We’re our own best case study! You’ll be working toward a mission that inspires you, and you’ll be surrounded by fun, smart, driven people day in and day out.
There’s a reason more than 8,000 companies—including The LA Clippers, Hugo Boss, Nissan, Pendo, AstraZeneca, and Bosch—trust PI to help them hire top talent, design winning teams, and develop leaders at every level. Come discover how we empower our clients to solve their biggest challenges and make their business dreams come true.
The Predictive Index is a place where people with diverse backgrounds, experiences, and perspectives collaborate on amazing, important work. We celebrate our differences, knowing that they are fundamental to our success as an organization. “Better Work, Better World,” starts here, in an organization where every member of the PI community is valued, respected, and welcome. We encourage people from underrepresented backgrounds to apply.PositionWe’re looking for an inquisitive and technically adept User Support Specialist who has a passion for delivering exceptional customer service and problem solving. The User Support Specialist’s mission is to engage with customers, remove obstacles, and support their talent optimization efforts by enabling them to get the most out of the PI platform.
Key Responsibilities
Teamwork: Focus on the “we,” not the “me.”
Honesty: Follow your moral compass.
Reliability: Be someone others can count on.
Energy: Be balanced, be energized.
Action: Errors of action are better than errors of inaction. Be brave.
Drive: Own it.
Scope: Don't try to boil the ocean.
The Predictive Index participates in E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.The Predictive Index is an Equal Opportunity Employer.
#BI-Remote
Our mission is “Better work, Better world,” and we take great pride in PI’s power to supercharge workplace relationships and culture to achieve the unthinkable. We’re our own best case study! You’ll be working toward a mission that inspires you, and you’ll be surrounded by fun, smart, driven people day in and day out.
There’s a reason more than 8,000 companies—including The LA Clippers, Hugo Boss, Nissan, Pendo, AstraZeneca, and Bosch—trust PI to help them hire top talent, design winning teams, and develop leaders at every level. Come discover how we empower our clients to solve their biggest challenges and make their business dreams come true.
The Predictive Index is a place where people with diverse backgrounds, experiences, and perspectives collaborate on amazing, important work. We celebrate our differences, knowing that they are fundamental to our success as an organization. “Better Work, Better World,” starts here, in an organization where every member of the PI community is valued, respected, and welcome. We encourage people from underrepresented backgrounds to apply.PositionWe’re looking for an inquisitive and technically adept User Support Specialist who has a passion for delivering exceptional customer service and problem solving. The User Support Specialist’s mission is to engage with customers, remove obstacles, and support their talent optimization efforts by enabling them to get the most out of the PI platform.
Key Responsibilities
- Communicate with clients and partners via phone and email regarding their software-related inquiries with world-class efficiency & consideration
- Educate customers and partners on software how-to functionality via phone/email
- Identify & solve customer challenges—often without a set playbook—and escalating issues and bugs as necessary
- Understanding what vexes our customers, and taking action on it—you can play an integral role in driving change through product advocacy
- Serving as an engaged member of our User Operations team—help us challenge the status quo by contributing towards a variety of team projects and initiatives
- Maintains open communication with team members and cross-functionally
- Assist with updating our internal and external support documentation
- Customer service orientation. You pride yourself on being helpful and are enthusiastic about making a difference.
- Technical aptitude. You’re tech-savvy and can quickly figure out new systems and applications.
- Problem-solving skills. Simply put, you like to get to the root of the issue and fix it—whatever “it” may be.
- Intellectual curiosity. You have a natural interest in learning new things and figuring out how they work. You’re not afraid to challenge the status quo.
- Impeccable written and verbal communication skills.
- Personal drive. You’re motivated by achieving results, driving change, and achievement.
- A constant strive for progress, not perfection. We don’t get it right every time, but we always seek to learn and do better.
- Desire to learn. This is an incredible opportunity to learn fast and be exposed to a multitude of departments across the organization (Product, Engineering, Sales, Customer Success, Business Operations, etc.).
- Salesforce experience preferred, but not required.
Teamwork: Focus on the “we,” not the “me.”
Honesty: Follow your moral compass.
Reliability: Be someone others can count on.
Energy: Be balanced, be energized.
Action: Errors of action are better than errors of inaction. Be brave.
Drive: Own it.
Scope: Don't try to boil the ocean.
The Predictive Index participates in E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.The Predictive Index is an Equal Opportunity Employer.
#BI-Remote
Job Summary
JOB TYPE
Full Time
SALARY
$86k-108k (estimate)
POST DATE
05/26/2024
EXPIRATION DATE
06/27/2024
WEBSITE
predictiveindex.com
HEADQUARTERS
WESTWOOD, MA
SIZE
100 - 200
FOUNDED
1955
TYPE
Private
REVENUE
$50M - $200M
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About The Predictive Index
The Predictive Index is a talent optimization company that provides workforce assessment tools for businesses and organizations.
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The job skills required for User Operations Specialist include Customer Service, Problem Solving, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be an User Operations Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by User Operations Specialist. Select any job title you are interested in and start to search job requirements.
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