4 Help Desk Support Specialist I Jobs near me
mantech is Hiring a Help Desk Support Specialist I Near Norfolk, VA
Currently, ManTech is seeking a motivated, career and customer-oriented Help Desk Support Specialist I to join our team in Norfolk, VA.
Responsibilities include but are not limited to:
- Has knowledge of commonly used concepts, practices, and procedures within a particular field.
- Primary job functions do not typically require exercising independent judgment.
- Works under general supervision.
- Serves as the initial DIO point of contact for troubleshooting hardware and software problems.
- Responds to end-user phone, email, or chat requests for support to resolve basic computer, application, system, device, access, or performance issues.
- Utilizes product information or solution database to research, troubleshoot, and deliver solutions.
- Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.
- Documents incidents using help desk systems or tools.
- Escalates problems to appropriate levels or teams to achieve issue resolution.
- May support installs or upgrades of software or devices, set up user profiles, or re-set passwords.
- Fulfills all service level standards for response time and quality.
- Works under the close direction of senior personnel in the functional area.
- Possesses a moderate understanding of general aspects of the job.
- 0-2 years of position-specific relevant experience
- High School Diploma
- Current Secret clearance
- The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.
If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation please click careers@mantech.com and provide your name and contact information.
Job Summary
Full Time
IT Outsourcing & Consulting
$45k-55k (estimate)
06/02/2024
06/29/2024
mantech.com
HERNDON, VA
7,500 - 15,000
1968
GEORGE J PEDERSEN
$1B - $3B
IT Outsourcing & Consulting
Related Companies
About mantech
MANTECH SYSTEMS LIMITED is a machinery company based out of 13101 Worldgate Dr, Herndon, VA, United States.
The job skills required for Help Desk Support Specialist I include Help Desk, Help Desk Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Support Specialist I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Support Specialist I. Select any job title you are interested in and start to search job requirements.
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