Job Summary:

Responsible for enhancing organizational efficiency and providing a culture of continuous improvement by implementing and managing projects across the division, including process improvement, cost accounting, benchmarking, workflow, quality improvement, and strategic initiatives at the service experience departmental level.

Responsibilities:

· Consults with leadership in identifying areas for process improvement, establishes objectives, selects and leads cross functional team, ensures participants and others involved have tools and information necessary to allow for successful project completion.

· Establishes and documents project scope and goals. Develops, manages, and implements action plans for all projects and communicates progress consistently to all supervision.

· Manages all aspects of assigned projects throughout the project lifecycle including project scope, schedule, resources, related data and metrics, costs and changes and implementation.

· Set and manage customer expectations.

· Develops and maintains a detailed project plan to include milestones, tasks, and target/actual dates of completion. Revises project plans as appropriate to meet changing needs and requirements and ensures understanding of all impacted for reasons and results of change.

· Schedules and leads project meetings to include logistics, agendas, and meeting minutes. Conducts regularly scheduled project status update meetings and reports progress regularly to supervision. Develops process workflows and support implementation as it relates to assigned projects and/or to support internal process improvement initiatives.

· Interfaces, when appropriate, with all areas affected by the project to include internal subject matter experts and external departments.

· Performs other duties or special projects as required or as assigned by a supervisor.

Qualifications:

Educational/Training Requirement:

· Bachelor’s Degree preferred or relevant experience.

Experience:

· Minimum of one - three years working experience

Knowledge, Skills, and Abilities:

· Highly proficient in Microsoft Office / Excel

· Excellent communication and interpersonal skills.

· Ability to work independently and exercise judgment.

· Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures.

· Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions.

· Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs.

· Develop and use collaborative relationships to facilitate the accomplishment of work goals.

· Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences.

· Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.

· Deal effectively with others in an antagonistic situation; use appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.

· Effectively manage one's time and resources to ensure that work is completed efficiently.

· Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

· Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self-impose standards of excellence rather than having standards imposed.

· Assimilate and apply new job-related information in a timely manner.

· Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

· Exemplary process design/improvement/management skills using proven best practice techniques and methodologies, in addition to skills in data manipulation and analytical analysis to support leadership's decision making process.

Job Type: Full-time

Pay: $85,000.00 - $110,000.00 per year

Experience level:

• 1 year
• 2 years
• 3 years

Work Location: In person