We are seeking a full-time Customer Service Representative to join our team. We are looking for someone who is people-oriented. If you enjoy interacting and providing solutions, this would be a great fit. Our clients are expecting a smooth experience when inquiring about services. The ideal candidate will have a passion for helping others and will be able to demonstrate a strong commitment to excellence.

Responsibilities:

• Follow communication procedures, guidelines and policies.
• Give customers information about products and services, take orders, and process returns.
• Escalating queries and concerns.
• Ensuring that customers are satisfied with products or services
• Determining the quickest, most effective ways to answer a client’s or customer’s questions.
• Collaborate with internal teams to ensure client satisfaction and successful project delivery
• Conduct market research and analysis to identify new business opportunities
• Assist in the development of sales strategies and contribute to business development efforts

Skills:

• Interpersonal and customer service skills
• Experience working in customer service or hospitality is a plus
• Time-management skills
• Multitasking and organizational skills

Perks:

• One on one training and development
• Weekly pay and bonuses
• Opportunities for growth to leadership roles
• Optional travel opportunities

*This is NOT a remote role*

Job Types: Full-time, Part-time

Pay: $500.00 - $1,075.00 per week

Expected hours: 30 – 40 per week

Benefits:

• Employee assistance program
• Mileage reimbursement
• Paid training
• Referral program
• Retirement plan
• Tuition reimbursement

Compensation package:

• Bonus opportunities
• Daily bonus
• Monthly bonus
• Performance bonus
• Uncapped commission
• Weekly bonus

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• Rotating weekends
• Weekends as needed

Travel requirement:

• Travel

Ability to Relocate:

• Miami, FL: Relocate before starting work (Required)

Work Location: In person