Starting Pay Range: $42,120-$52,000
Passion for hospitality is what sets our team apart from any other property in the region. We offer unparalleled resort experiences that give our team the ability to learn from some of the most talented people in the industry, along with fostering your career into a promising future. As a Front Desk Supervisor, you’ll have exposure to all areas of hospitality by interacting with many departments on a daily basis and honing your skills.
What we value:

• Positive team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• We offer support for a successful journey, including hands-on training and opportunities to advance your career.

Why choose Turning Stone Resort Casino?

• Paid time off
• Variety of schedules
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

Your day-to-day as a Front Desk Supervisor with us:

• Effectively schedules Team Members (when call outs occur) to ensure sufficient front desk coverage at all times.
• Ensures front desk Team Members maintain complete knowledge of and follow all company and departmental policies and procedures.
• Maintains sufficient supply of all front desk materials and supplies. Orders all needed materials in a timely manner.
• Regularly ensures that all systems are in working order and maintains complete knowledge of all system applications (i.e. P.M.S., Electronic Keys, Movie System, Datamagin, Bailys and Telephone System).
• Ensures all areas are working properly in the absence of other Hotel Supervisors.
• Interacts with guests effectively answering questions, solving problems, and handling complaints.
• Has a close working relationship with all other hotel functions: PBX/Reservations, Housekeeping, Guest Services, to ensure proper interaction of each area, lending itself to a complete guest package.
• Reviews Non-Zero Balance report on a regular basis.
• Prepares Hotel and Group Sales groups and group information prior to group arrival.
• Works closely with the Entertainment Department to make certain blocks and rooming lists are up to date.
• Aids in the preparation of Hotel and Group Sales groups and group information prior to group arrival as needed.
• Effectively ensures that all procedures are followed when Entertainment checks-in and that all required signatures are obtained. Verifies with arriving Entertainment that all rooming list information is correct.
• Pre-blocks bus groups and other groups with priority.
• Makes sure Housekeeping receives rooming lists for VIP’s, Entertainment, and Bus Groups on day of arrival.
• Ensure Housekeeping is aware of all No Show rooms and Casino Sellout rooms prior to 8am.

To be successful as a Front Desk Supervisor, you'll need:

• Must have at least a 2 year college degree.
• Must have experience in a leadership role.
• Hotel front desk experience required.
• Must have computer experience.
• Must possess excellent communication and leadership skills.

Who We Are:
We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, a recipient of the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio extends to encompass convenience stores, government contracting technology firms, and a fully integrated cannabis operation that encompasses cultivation, manufacturing, and retail, among other ventures.
Why You Will Appreciate Us:
We pride ourselves on offering an extensive array of benefits designed to enhance the well-being and professional development of our team members. These benefits include comprehensive medical, dental, and vision plans, providing you with peace of mind regarding your health. We support your financial future with a robust 401(k) plan and offer the security of life insurance coverage.
Our commitment to work-life balance and family support is demonstrated through our team member assistance programs. You'll also enjoy our paid time-off program, which includes paid holidays. At Turning Stone Enterprises, your wellness is a priority, and we offer various wellness programs to ensure you're at your best.
In addition, we understand the importance of career growth. Our career path planning and continuing education initiatives are tailored to assist team members in achieving their professional aspirations. Join us at Turning Stone Enterprises, where professionalism meets friendliness, and together, we'll embark on a journey of growth and success. We eagerly anticipate the opportunity to welcome you to our team.
#LI-DNI